We were unable to verify the documents that you provided.
Hello everyone,
i can not verify my account to Amazon. All time i got this mail.
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
Please someone can contact me from Amazon? Really i need help.
I sent all my natural gas bill internet bill. mobile phone bill. Sent all Even sent my companies documents too. All is original. Why still reject me? What is wrong? Please help someone
We were unable to verify the documents that you provided.
Hello everyone,
i can not verify my account to Amazon. All time i got this mail.
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
Please someone can contact me from Amazon? Really i need help.
I sent all my natural gas bill internet bill. mobile phone bill. Sent all Even sent my companies documents too. All is original. Why still reject me? What is wrong? Please help someone
29 replies
Seller_ZVAz3d5lZuGid
'Please someone can contact me from Amazon?'
This is a forum of other sellers, and not Amazon, so no-one will contact you. The only way to resolve your issue is by providing exactly what they are asking for. You only need to send one utility bill, they may get confused if you send too many as everything is done by bot. As you are a Ltd. company, have you provided your ltd. co info. ?
Where are you based ? - in UK ? The information on all your documents must match exactly, and as they are asking for a credit card, is that in the name of your ltd. company ?
Seller_ZVAz3d5lZuGid
Also to add, am I correct in assuming you are not resident in UK ?
If that is correct, and once your account is fully verified, do you plan to store goods in UK for FBA ? If so you must be registered for VAT in UK, if you are not a UK resident - classed as a NETP.
The above reply is correct, the card needs to be in the name of your ltd. company, and the utility bill as proof of your home address.
Seller_kaLOJz0sYJ5Zw
One of my primary card is cash card. And when i add on amazon for charge method. Amazon accepted but they tried 11 times 0.0$ maybe for check.
But when change my other card is credit card. Amazon accpet that too. But No charge any amount. Looks like thats okey we know that card or i dont understand why this 2 card is different action by amazon. Which one is okey. Amazon accept both but when i tried to upload documents for reinstate amazon send this notice.
please confirm that there is a valid credit card on file and submit one of the following documents:
How can i know which card is valid by amazon. Amazon accept both card!!!
Seller_kaLOJz0sYJ5Zw
My own primary bank but they are different.
Seller_ZVAz3d5lZuGid
That doesn't really answer my question - I mean the name of the bank/s as they need to be ones accepted by Amazon PSPs
Seller_kaLOJz0sYJ5Zw
Of course is that. if not accept by amazon PSPs how is possible amazon accepted for charge method? if they reject my card i can see that amaozn inform me right?
Seller_ZVAz3d5lZuGid
I'm sorry, but I really cannot help you anymore, as beyond my knowledge of Amazon systems. I am just a seller based in UK.
Seller_kaLOJz0sYJ5Zw
i am too but how can i contact seller central? I can not pass Bots. There is no call me click in help selection. How can i contact them?
Seller_ZVAz3d5lZuGid
The only way is to create a case with Seller Support 'Help'. You can only get a call back if you are on the professional selling plan (pay £30 a month fee), but there have been many reports of even the calls not connecting or just being cut off. Once you open a case you maybe need to request that your case is escalated to a manager.
Seller_kaLOJz0sYJ5Zw
İts the big problem. We ca not call me now. And can not create new case. When try to open case They say u have to sent appeal can not touch anyone speak. All is Bots. Looks like Amazon doesnt care EU sellers. No one working there for help :D
Seller_UGQ6miYiJmyXd
They still try to charge your debit/credit card before you accepted as a seller. As previously mentioned, you must have a UK VAT number before you are able to sell in the UK and a valid credit (or debit possibly) card with an Amazon accepted PSP. You can use Amazon VAT Services to register for the UK VAT number or you can register for it manually. If you register for an Italian VAT number, they will accept you in just a few days assuming you meet all requirements, and then you can sell in Spain, Italy, France and Germany. That means it may be a faster way to start selling.
As for the utility bill, as previously mentioned, it's probably better to only submit one document at a time. It should be in your name personally, not in the name of your company. All the details must match what you have provided in your Amazon account including residential account.
If you are wondering why the utility bill was rejected, you should look at the guidance provided by Amazon:
"The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file."
Best of luck to you and your business.
Ash_AMZ
Hello @Seller_kaLOJz0sYJ5Zw,
Ash here to assist. Thanks for sharing the above notifications over here.
First of all, I would like to apologize for the delay on our response. I know that you need assistance to reactivate your account.
The verification of your identity is required by law for the use of a payment account.
We require two documents in order to verify your identity:
Identity document – A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID.
This document must match the proof of identity information selected under Identity data.
Additional document
Business licences: We require a document that proves that your business is valid, such as a business licence or equivalent business document.
This is a government issued statement displaying information on your business.
Proof of address: We collect a proof of address document, such as bank statement or credit card statement.
A bank statement is an official document issued by your bank or other financial institution that summarises your account activity over a certain period of time – typically one month.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
