Safe-T Claim Denied Unfairly – Amazon's Policies Need Clarity and Support for Sellers
Hi everyone,
I recently had an extremely frustrating experience with Amazon's Safe-T claims process, and I believe it highlights a serious issue with how sellers are treated.
Here's what happened:
I shipped an order to a customer, and the package was delivered on time. I even have proof of delivery from the UPS website using the tracking ID of the shipment. However, the customer claimed they didn't receive the package. Without any investigation, Amazon immediately refunded the customer.
I filed a Safe-T claim, thinking the proof of delivery would be sufficient to resolve the issue in my favor. To my shock, the claim was denied simply because I didn’t use Amazon’s Buy Shipping option to send the order.
This raises serious questions:
If Amazon refuses to protect sellers who don’t use Buy Shipping, why are we still charged selling fees for such orders? If they won’t stand by sellers, they shouldn’t collect fees from these sales.
Amazon’s policy forces sellers into a corner. If we cancel an order, it negatively impacts our account metrics. Now, the same customer has ordered the same item again, and I’m being forced to ship it despite the risk of a repeated loss.
The lack of support from Seller Support is even more infuriating. Every time I raise the issue, I get vague responses, and they say they need to escalate it. This delays any resolution and leaves sellers like me at a massive disadvantage.
This situation is deeply unfair. Sellers work hard to fulfill orders and maintain their accounts, but Amazon’s policies often leave us exposed to fraud and financial losses. If Safe-T claims are only granted for shipments through Buy Shipping, this should be communicated clearly upfront. And if Amazon can’t protect sellers, they need to re-evaluate how they handle selling fees and dispute processes.
Has anyone else faced a similar situation? How did you handle it? Any advice would be greatly appreciated.
Amazon, we need better support and protection. This isn’t sustainable for sellers who trust your platform to run their businesses.
Thanks,
Safe-T Claim Denied Unfairly – Amazon's Policies Need Clarity and Support for Sellers
Hi everyone,
I recently had an extremely frustrating experience with Amazon's Safe-T claims process, and I believe it highlights a serious issue with how sellers are treated.
Here's what happened:
I shipped an order to a customer, and the package was delivered on time. I even have proof of delivery from the UPS website using the tracking ID of the shipment. However, the customer claimed they didn't receive the package. Without any investigation, Amazon immediately refunded the customer.
I filed a Safe-T claim, thinking the proof of delivery would be sufficient to resolve the issue in my favor. To my shock, the claim was denied simply because I didn’t use Amazon’s Buy Shipping option to send the order.
This raises serious questions:
If Amazon refuses to protect sellers who don’t use Buy Shipping, why are we still charged selling fees for such orders? If they won’t stand by sellers, they shouldn’t collect fees from these sales.
Amazon’s policy forces sellers into a corner. If we cancel an order, it negatively impacts our account metrics. Now, the same customer has ordered the same item again, and I’m being forced to ship it despite the risk of a repeated loss.
The lack of support from Seller Support is even more infuriating. Every time I raise the issue, I get vague responses, and they say they need to escalate it. This delays any resolution and leaves sellers like me at a massive disadvantage.
This situation is deeply unfair. Sellers work hard to fulfill orders and maintain their accounts, but Amazon’s policies often leave us exposed to fraud and financial losses. If Safe-T claims are only granted for shipments through Buy Shipping, this should be communicated clearly upfront. And if Amazon can’t protect sellers, they need to re-evaluate how they handle selling fees and dispute processes.
Has anyone else faced a similar situation? How did you handle it? Any advice would be greatly appreciated.
Amazon, we need better support and protection. This isn’t sustainable for sellers who trust your platform to run their businesses.
Thanks,
0 replies
Seller_Sram36TnVt73c
The policy is very clear you have to buy your shipping through Amazon and get it to the carrier and get a carrier scan on or before your latest ship date provided by Amazon and you are covered against inrs.
Signature confirmation is useless now, and even a picture of the recipient wearing the dress or whatever you sent in the doorway of her house is not enough to prove delivery according to Amazon's policy.
When I get one of these complaints about not receiving the package and I used USPS I let them know that I will be contacting the US Postal Inspector to ask for help finding the package. This usually nips these things in the bud and the person goes away.
Either way you should go to the USPS website and Report the missing package on behalf of the recipient so the post office gets a clue that somebody is scamming and blaming them for it.
Since you used UPS on this order I don't know what to tell you--the options are a bit limited since you don't have a Postal Inspector to work with.
