what right to Amazon have to tinker with my handling times?
I had my FBM account set up just the way I wanted it until a few days ago when without warning Amazon added Automated handling time and changed my handling time from 2 days to 1 - meaning I had to sent orders out first class instead of my choice - which has always been second. First class is hardly viable as a lot of my orders are for £2 or £3.
I've put my handling time back to the way it was, but I'm seriously peeded off that Amazon can make these unilateral changes to FBM account. What next - teeling me brush my teeth before I dispatch an order? Put on clean pants?
what right to Amazon have to tinker with my handling times?
I had my FBM account set up just the way I wanted it until a few days ago when without warning Amazon added Automated handling time and changed my handling time from 2 days to 1 - meaning I had to sent orders out first class instead of my choice - which has always been second. First class is hardly viable as a lot of my orders are for £2 or £3.
I've put my handling time back to the way it was, but I'm seriously peeded off that Amazon can make these unilateral changes to FBM account. What next - teeling me brush my teeth before I dispatch an order? Put on clean pants?
0 replies
Seller_ZJhFeE3tNKzfh
Can't argue with it - it's your business and your choice what handling time you apply.
While I can see the logic if they see you are processing orders faster than your handling time its still your choice.
Sadly - simply no real route to complain (and of course if you hadn't noticed and not shipped the orders on time - your account would have been in trouble!)
Seller_ZVAz3d5lZuGid
Several people have reported the same happening to them.
Seller_mS10UjVYuuGor
There have been a few threads from sellers in a similar situation and other threads of odd things going on around that same time such as prime badges disappearing and even Amazon listing themselves as a new seller.
My suspicion is rather than an intended change it may have been an unplanned consequence of a systems update.
Seller_L6oNTUNo4EATA
Same happened to us but we did get an email a week or so beforehand advising that it was happening so I was ready to change the settings back straight away.
Seller_TRs8x2JRNgiPL
same happened to us . I changed it back to 48rhs even though we do ship NDD as sometimes there is courier problems. It just give you that breathing space and then the customer cannot claim late delivery. Amazon leave are shipping settings alone
Seller_QIWRCPelTgDWb
I agree - Its a total disgrace
Amazon have absolutely no right to arbitrarily change things on our accounts
Seller_sJUyozDeS1DKy
hi same thing happen to me most order shoiwng dispatch 2 days and 1 or 2 showing disaptch within a 1 day which i do is 2 days and amazon asking me to send 1 random order or 2 send next day but my setting is 2 handling days i don't understand what is going on as my has not change any update let me know please what i can do
Seller_540qgZMXuuXdD
They did it to me as well. It would be one thing to suggest that you adjust your handling times, but just going ahead and doing it is unacceptable.
Yes, I nearly always beat my handling times, but I set them as they are because:
a) It gives me breathing space
b) Large orders will still be sent out on time
c) Royal mail is pretty unreliable
Seller_7spXJUJM2VEyU
This has happened to us at the weekend. We are out of the country on holiday so upload a file everyday to lower the despatch times as we get closer to coming back (we started at 14 days then came down) Amazon in their infinite wisdom decided that they'd automatically change the handling times of our listings to 1 day instead of 10 days!
We had to cancel 40 orders which then as you can imagine has lead to account deactivation warnings of pre-cancellation rates. Phone calls and stupid messages. It's their fault but they won't take responsibility for it. If they are going to implement a *NEW* system then why don't they default it to off so it's our choice to use it or not.
Best thing is their system doesn't work properly as some items had the proper despatch (or should I say production time) and other didn't
Seller_EkGoiphKgUnUI
Looks like more Amazon nonsense to me...
