Authenticity complaint still in progress

Hello @Seller_OUX0AHNwC80XN,

This is Abella from Amazon to help you. From the above post I understand that you are concerned about appeal rejection.

I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.

In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

Thank you for reaching out regarding your rejected invoices. We want to inform you that invoice rejections can occur due to various factors.

The key requirement is that all invoices must be authentic and must show purchases made directly from authorized suppliers or dealers.

Please do ensure that you are reviewing the invoice requirement before submitting:

-- Invoices or receipts from your suppler issued in the last 365 days for the flagged ASIN(s)

-- Supplier information (name, phone number, address, website)

-- Buyer information (name, phone number, address, website)

-- Item quantities

-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

--You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

Important: All invoices and documents must be genuine and unmodified. We will conduct thorough verification to establish the supplier's authorized relationship with the brand, confirming that products are sourced from legitimate suppliers or authorized dealers.

Seller_OUX0AHNwC80XN

I have been provided additional documentation from my supplier, which was supplied to Amazon on 30 May 2025. I have not heard back since, and would be grateful for an update regarding this submission.

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You have been remarkably patient in this regard. We encourage you to wait for the investigation to be completed and would request you to keep a check on Performance notification.

Your patience is highly appreciated.

If you need any further assistance, you can post here so that we can help you.

Regards,

Abella.