Lost access to Premium A+ Content
Didn't know this is even possible but here it goes.
We had access to Premium A+ Content for over a year. We submitted number of succesfuly approved Premium A+ designs.
As of last week we lost access to Premium A+ modules. We can still see our designs in A+ Content Manager, we can try to edit them but when submitting we receive an error:
Requested from: [/aplus/api/SaveContent]. Recieved status: [400] with message: [APLUS_VALOO_ERROR_INVALID_MODULE_ACCESS_ERROR]. The A+ content contains modules to which you do not have access: [Premium Full Image, Premium Background Image with Text, Premium Comparison Table 1, Premium Full Video].
We are also not able to create new Premium A+ design - option is simply no longer there.
Have any of you came across Premium A+ access beign revoked? How do we get it back if we already follow all the requirements.
Support is useless and quotes outdated requirements (which we meet anyway).
Lost access to Premium A+ Content
Didn't know this is even possible but here it goes.
We had access to Premium A+ Content for over a year. We submitted number of succesfuly approved Premium A+ designs.
As of last week we lost access to Premium A+ modules. We can still see our designs in A+ Content Manager, we can try to edit them but when submitting we receive an error:
Requested from: [/aplus/api/SaveContent]. Recieved status: [400] with message: [APLUS_VALOO_ERROR_INVALID_MODULE_ACCESS_ERROR]. The A+ content contains modules to which you do not have access: [Premium Full Image, Premium Background Image with Text, Premium Comparison Table 1, Premium Full Video].
We are also not able to create new Premium A+ design - option is simply no longer there.
Have any of you came across Premium A+ access beign revoked? How do we get it back if we already follow all the requirements.
Support is useless and quotes outdated requirements (which we meet anyway).
0 replies
Seller_QugeC1a8fXpYs
@Ezra_Amazon@Julia_Amazon@Winston_Amazon Can you please help with this?
Simon_Amazon
Hello @Seller_QugeC1a8fXpYs,
Here Simon from Amazon, happy to try and help.
Would you mind sharing a Case ID you created with Seller Support?
I would like to take a look into it.
Best,
Simon