Customer opened a return after two years and got a refund
Hi all,
Customer opened a return which was Ordered: 672 days ago
Item was a printer and the return reason was Item defective or doesn’t work
Amazon have accepted this return and have given a prior refund plus return delivery cost.
This item is out of warranty by a long way, is there anything i can do?
Thank you
Customer opened a return after two years and got a refund
Hi all,
Customer opened a return which was Ordered: 672 days ago
Item was a printer and the return reason was Item defective or doesn’t work
Amazon have accepted this return and have given a prior refund plus return delivery cost.
This item is out of warranty by a long way, is there anything i can do?
Thank you
1 reply
Seller_mS10UjVYuuGor
Open a safe-t claim. Even if the item offers an extended warranty that would be with the manufacturer rather than the retailer and only if they have registered the product.
A few months ago I had a professional grade printer pack up after about 18 months, made a claim via the manufacturer as fortunately I had registered it for the extended warranty, who called me back and went through various tests/resets by giving me instructions over the phone, then declared the unit kaput and arranged an exchange for a refurbished unit two days later. The retailer wasn't involved at all.
