Amazon should take unboxing video from customer for prevention of fraud customers.
I want to suggest amazon to get unboxing video from customer to avoid fake damaged return. i am observing fake customer are returning products by showing damaged product delivery received but in return, they are providing his old and used products. Some customer are changing/swapping product serial number.
Amazon ought to work with eCommerce industry for these kind of suggestion. Amazon is right platform to grow business but unethical customers are damaging our business.
i can understand that amazon are offering various program to safe guard seller but if fake customer return will high then there is a limitation of safety claim too. I hope, amazon can understand this.
Amazon should take unboxing video from customer for prevention of fraud customers.
I want to suggest amazon to get unboxing video from customer to avoid fake damaged return. i am observing fake customer are returning products by showing damaged product delivery received but in return, they are providing his old and used products. Some customer are changing/swapping product serial number.
Amazon ought to work with eCommerce industry for these kind of suggestion. Amazon is right platform to grow business but unethical customers are damaging our business.
i can understand that amazon are offering various program to safe guard seller but if fake customer return will high then there is a limitation of safety claim too. I hope, amazon can understand this.
0 replies
Sakura_Amazon_
Hello @SHIV_INTERNATIONAL,
Thanks for bringing up these concerns about return fraud and sharing your idea about unboxing videos. It's a thoughtful suggestion, and I can see how frustrating these situations must be for you or other Sellers.
It's great that you're sharing ideas like this on the Forums - this kind of feedback helps our teams understand what sellers are experiencing and what could make things better. While I can't promise specific changes, I want you to know that these suggestions do get reviewed by our teams.
If you've had recent cases like this, please make sure to:
- Raise Safe-T claims with all supporting evidence
- Report any suspicious buyer behavior through the Report Abuse tool
- Share the order IDs here so we can take a closer look in case the above steps do not get satisfactory results
Regards,
Sakura
