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Seller_WYGUgwoU7cvnc

Very unprofessional team in India

Ungate in grocery categoryI am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261

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Seller_WYGUgwoU7cvnc

Very unprofessional team in India

Ungate in grocery categoryI am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261

Tags:New categories
10
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Christine_Amazon

Hello @Seller_WYGUgwoU7cvnc

Christine here from Amazon Forums.

I was checking the case ID 15784729691 and I do see the advised you to wait until the team in charge finish review your application and the date provided on the case was August 13th, 2024.

I do recommend you to allow the team to finish their investigation and if you still have problems let us know.

Christine.

01
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Seller_dHNG4PrDTSCCE

I agree with you 100%. I have talked to support service from India many times about many issues. All they do is produce answers that are completely disconnected from the context. Since I know the excuses they will come up with, I explain the situation in detail in advance, and despite this, they give ridiculous answers without understanding the issue. It is impossible not to go crazy. Especially if you connect via chat, each one spends at least 15 minutes of your time and then transfers you to someone else. They give irrelevant answers without taking any action even on a very simple issue. It is impossible to understand what they are saying or how they understand the situation.

They do not know anything so much that when you explain the issue to them in more detail, they either end the chat or transfer you to someone else without saying anything. It is a complete disaster.

10
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Seller_WYGUgwoU7cvnc

Very unprofessional team in India

Ungate in grocery categoryI am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261

43 views
10 replies
Tags:New categories
10
Reply
user profile
Seller_WYGUgwoU7cvnc

Very unprofessional team in India

Ungate in grocery categoryI am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261

Tags:New categories
10
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Very unprofessional team in India

by Seller_WYGUgwoU7cvnc

Ungate in grocery categoryI am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261

Tags:New categories
10
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Christine_Amazon

Hello @Seller_WYGUgwoU7cvnc

Christine here from Amazon Forums.

I was checking the case ID 15784729691 and I do see the advised you to wait until the team in charge finish review your application and the date provided on the case was August 13th, 2024.

I do recommend you to allow the team to finish their investigation and if you still have problems let us know.

Christine.

01
user profile
Seller_dHNG4PrDTSCCE

I agree with you 100%. I have talked to support service from India many times about many issues. All they do is produce answers that are completely disconnected from the context. Since I know the excuses they will come up with, I explain the situation in detail in advance, and despite this, they give ridiculous answers without understanding the issue. It is impossible not to go crazy. Especially if you connect via chat, each one spends at least 15 minutes of your time and then transfers you to someone else. They give irrelevant answers without taking any action even on a very simple issue. It is impossible to understand what they are saying or how they understand the situation.

They do not know anything so much that when you explain the issue to them in more detail, they either end the chat or transfer you to someone else without saying anything. It is a complete disaster.

10
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user profile
Christine_Amazon

Hello @Seller_WYGUgwoU7cvnc

Christine here from Amazon Forums.

I was checking the case ID 15784729691 and I do see the advised you to wait until the team in charge finish review your application and the date provided on the case was August 13th, 2024.

I do recommend you to allow the team to finish their investigation and if you still have problems let us know.

Christine.

01
user profile
Christine_Amazon

Hello @Seller_WYGUgwoU7cvnc

Christine here from Amazon Forums.

I was checking the case ID 15784729691 and I do see the advised you to wait until the team in charge finish review your application and the date provided on the case was August 13th, 2024.

I do recommend you to allow the team to finish their investigation and if you still have problems let us know.

Christine.

01
Reply
user profile
Seller_dHNG4PrDTSCCE

I agree with you 100%. I have talked to support service from India many times about many issues. All they do is produce answers that are completely disconnected from the context. Since I know the excuses they will come up with, I explain the situation in detail in advance, and despite this, they give ridiculous answers without understanding the issue. It is impossible not to go crazy. Especially if you connect via chat, each one spends at least 15 minutes of your time and then transfers you to someone else. They give irrelevant answers without taking any action even on a very simple issue. It is impossible to understand what they are saying or how they understand the situation.

They do not know anything so much that when you explain the issue to them in more detail, they either end the chat or transfer you to someone else without saying anything. It is a complete disaster.

10
user profile
Seller_dHNG4PrDTSCCE

I agree with you 100%. I have talked to support service from India many times about many issues. All they do is produce answers that are completely disconnected from the context. Since I know the excuses they will come up with, I explain the situation in detail in advance, and despite this, they give ridiculous answers without understanding the issue. It is impossible not to go crazy. Especially if you connect via chat, each one spends at least 15 minutes of your time and then transfers you to someone else. They give irrelevant answers without taking any action even on a very simple issue. It is impossible to understand what they are saying or how they understand the situation.

They do not know anything so much that when you explain the issue to them in more detail, they either end the chat or transfer you to someone else without saying anything. It is a complete disaster.

10
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