Linked account deactivation
discussion.Hello is here is anybody for help.
About 4 weeks ago i recieved an email about my amazon.uk seller account deactivation due to linked to another account with similar name warmmarket which is also my account name as well.
Upon submitting multiple appeals and every time i recieved answer that its not enough and provide evidence about account compromise or link to third part.
But How can i provide evidence cause i have no connection to anybody else.
Please help me in this matter to reinstate my account.
Linked account deactivation
discussion.Hello is here is anybody for help.
About 4 weeks ago i recieved an email about my amazon.uk seller account deactivation due to linked to another account with similar name warmmarket which is also my account name as well.
Upon submitting multiple appeals and every time i recieved answer that its not enough and provide evidence about account compromise or link to third part.
But How can i provide evidence cause i have no connection to anybody else.
Please help me in this matter to reinstate my account.
43 replies
Seller_k2X0L9mVRT0pW
There will be a link/shared info somewhere - Amazon can always find it. it can be as simple as you starting an account - leaving it - then starting again to open an account.
Seller_RlZVPg3d6ZUGP
Have you checked all your european/global accounts?
Seller_QuM1AZgzfU9x4
There is indeed a US selling account with your store name that seems to have stopped selling in 2018 which you should probably look at. That said, Amazon doesn't typically link purely by store name alone.
Seller_QFivb25YBNqBc
Can you provide the original message from Amazon regarding your account deactivation?
There may something in there to help understand your problem. You can tag a MOD, to provide them with your case number. Hopefully, that might help.
Seller_swFPHqeFbPCyh
Take a look at the other marketplaces on your account.
Sometimes the other marketplaces need you to do the verification there also.
Sakura_Amazon_
Hello @Seller_XsRo0wcMDYRtg,
This is Sakura from Amazon. Welcome to the Seller Forums.
As I read all the comments, I understand that you have the US account that is deactivated and is related to your European account. In this case, you need to reactivate the US account first. Did you check the Performance Notifications in your Amazon.com account to understand what the reason of deactivation is and the next steps to resolve it?
Could you share the amazon.com notification here.
Regards,
Sakura
Sakura_Amazon_
You shared the notification from amazon.co.uk, but the root cause of the issue is the first account that, as per notification, has the same name as your current account: warmmarket.
Here, you responded that the US account is your first account created in January 2024, so this is the account that needs to be reinstated first.
Did you try to log in to this US account via https://sellercentral.amazon.com/. Once you are logged in, you should look for the notification with the deactivation reason.
Regards,
Sakura
Seller_XsRo0wcMDYRtg
post.thanks for replay
No please the amazon.uk is my first account not US.
Seller_XsRo0wcMDYRtg
post.please help me how can i reinstate this account.
Sakura_Amazon_
Hello @Seller_XsRo0wcMDYRtg,
I am transferring your thread to the Account Health Moderator for better assistance.
Sakura
Seller_XsRo0wcMDYRtg
post.hello thanks for your assistance i hope so soon someone from Amazon will contact me. But on the other hand i am worried i think 60 days is near to complete my deactivation of accouts may be then amazon permanently remove my account.
Seller_XsRo0wcMDYRtg
post.hello thanks for your assistance but still nobody have contacted me can you please help further.
Sarah_Amzn
Hello @Seller_XsRo0wcMDYRtg,
I'm Sarah with Amazon.
As my colleague Sakura_Amazon_ instructed, you need to first work with the US team to have your US account reinstated. Please contact the Account Health Support team in the US and work with them on your case. If one of your related accounts is blocked (in this case the US account), the other accounts will also be blocked.
You can also post in the US Seller Forums (simply select United States from the dropdown list at the top-right corner of the Seller Forums), and one of their moderators will review your case.
Unfortunately, we cannot assist you further in the UK Forums.
Kind regards,
Sarah.
Seller_XsRo0wcMDYRtg
post.please understand the situation amazon.uk is my main account which is deactivated by amazon.uk. not US account.
Seller_XsRo0wcMDYRtg
post.hello are you still here i am waiting you will guide me further in order to reinstate my amazon.co.uk which is my main account.
Sarah_Amzn
Hello @Seller_XsRo0wcMDYRtg,
Unfortunately, we do not have any other guides to share besides the one instructing you to work on reinstating your US account first. Since the accounts are linked, you need to activate your US account, where there is currently a block, in order to have your UK account activated.
I can see that approximately three months ago, you appealed the block on your US account and the verification team requested that you provide a utility bill. To proceed, please log into your US Seller Central account, navigate to the performance notifications section, and follow the instructions provided in the last communication you received from verification team.
If you still have any doubts or concerns, I recommend contacting our Account Health team directly. They will be able to clarify any remaining questions and provide personalized guidance to help resolve the issue and reactivate your accounts.
Kind regards,
Sarah.
