Deactivated Account - Please help
Hey everyone... I am a new seller producing supplements and I have created my account few months back but haven't finished the listing yet.
Today, just as I was about to finally finish the listing... they sent me an email saying that my account is deactivated due to inactivity.
I followed the exact steps they told me but still have no access.
You can see below here that they say I need to upload some documents, but I find nowhere that I am able to upload any documents. Instead, they just direct me to change my credit card... in which I already have done so.
Any help would be greatly appreciated!!
Deactivated Account - Please help
Hey everyone... I am a new seller producing supplements and I have created my account few months back but haven't finished the listing yet.
Today, just as I was about to finally finish the listing... they sent me an email saying that my account is deactivated due to inactivity.
I followed the exact steps they told me but still have no access.
You can see below here that they say I need to upload some documents, but I find nowhere that I am able to upload any documents. Instead, they just direct me to change my credit card... in which I already have done so.
Any help would be greatly appreciated!!
0 replies
Sandy_Amazon
Hello @Seller_6HINjtKWIO7vv
Thank you for posting to the Forums. My name is Sandy from the Amazon Community Manager team.
I understand that you are experiencing a concern whereby your account is inactive even after following the path provided for reactivation. A few sellers have also posted similar discussions. The community managers are currently contacting internal teams to investigate the situation. Once we have updates we will post on this MAIN POST.
Thank you for your patience.
Sandy
Josh_Amazon
Hello @Seller_6HINjtKWIO7vv,
This is Josh from Amazon. Thank you for contacting our Forums!
I've reviewed your account and can confirm that it is currently active. It appears that the verification and access issues you were experiencing have been resolved.
If you're still having any difficulties accessing your account features or completing your listings, please contact Seller Support for further assistance.
Best regards,
-Josh
