Problems with Royal Mail
I have an OBA and have a Mon-Fri collection. Unfortunately, I am having problems with collections not turning up, I haven't seen anyone in three days! I have been using rubbish bags for a while because I don't have any mailing bags, I ordered them online three times, asked my driver several times and even printed a sign, but nothing. Firstly, they gave me a 14:30 collection then they moved it to 16:30 on paper, but they kept coming at 14:30. Then they gave me a FIR number but they told me it was the wrong one, I was promised another one, but that hasn't happened. My sales manager has left RM and I don't have any contact, if I call them they always say someone will call me back but no one ever does.
Are they always so dysfunctional, or they don't care about small businesses or what?
Problems with Royal Mail
I have an OBA and have a Mon-Fri collection. Unfortunately, I am having problems with collections not turning up, I haven't seen anyone in three days! I have been using rubbish bags for a while because I don't have any mailing bags, I ordered them online three times, asked my driver several times and even printed a sign, but nothing. Firstly, they gave me a 14:30 collection then they moved it to 16:30 on paper, but they kept coming at 14:30. Then they gave me a FIR number but they told me it was the wrong one, I was promised another one, but that hasn't happened. My sales manager has left RM and I don't have any contact, if I call them they always say someone will call me back but no one ever does.
Are they always so dysfunctional, or they don't care about small businesses or what?
0 replies
Seller_d8YGbIjNqwFxn
With the mailing bags the ordering service from Royal Mail is very hit and miss. Sometimes you will get them and sometimes you won't. Commonly now we only get rolls of 10 rather than rolls of 20.
We do run out of mailing bags but we just go down to our local delivery office and pick some up. I appreciate this is not viable for everyone especially if you don't drive.
With the collections, we get the very occasional missed one. We take our mail down the Mail Centre when this happens as they allow business customers to drop off in the evening. Again not great for everyone but an option if you can. You should also able to drop off at your local delivery office.
All you can do with the missed collections is keep on calling the business helpline and just ask them what is happening. They can talk to the local collection manager responsible for your area and they can also see on the system if a reason was given for the missed collection. Don't bother with sales managers as they just want to sell you tracked products and not interested in actual problems.
Our collection has also been moved without them telling us, it has only been moved 20 minutes earlier though but there was zero communication about it.
Seller_ZQyopdiwkUHOZ
You're doing better than us, ours come in 5s!
To both you and OP, I'd advise that you contact the Collection Office responsible for your route and make the complaints to the manager of that site. Royal Mail's customer service workers seem to be either unable or just unwilling to directly address problems.
We often get told by our account manager to resolve a problem by opening a case through the complaints form, then get told by the Customer Service agent that it's impossible for them to do what our account manager told us to ask them to do.
