Amazon bot created listings vs. marketplace synchronization
Hello. I have very annoying problem that lasts for many months called Amazon Retail, the listings that are created by Amazon bot for the best customers experience. But the truth is it has totally opposite effect – my products are separated and therefore are invisible (i.e., in one Retail listing I have 3 sizes of one rash guard model, in other listing I have 3 more, and in my own created variation I have two more sizes). Like, how is it profitable for the business when the customer can’t buy a XXL size of red rash guard because this particular size is located under Retail listing?
Retail variations can’t be deleted, and the Seller Support Central is very uncooperative in these matters. Sometimes there is a success, some ASINs are finally separated from Retail, but after a couple of days they are once again back to the old Retail listing. Sometimes it is even more messy. If I add them back (these stand-alone ASINs) to my own listing that was created specifically for all the rash guards, these new ASINs can infect all the listing, despite the fact that Variations Wizard stated that they were absolutely free and safe to add to the correct variation. Then I need to get rid of retail connection for all the ASINs, and with such an attitude from the Seller Support associates, it can take many weeks to finally be able to make a new listing without bugs. And the thing is my UK listings are the messiest due to the synchronization with US marketplace where I am selling the same products, but with different ASINs. Why it is happening? Like, why Amazon UK combines my products with American products, they are not supposed to be connected! I never had American ASINs in my UK inventory, so this is wrong in every possible way.
I’ve got some kind of solution on this problem that is mostly working concerning my European marketplaces. I never add the new products (I sell on 12 marketplaces for now) via Edit page’s Offer (where with one click you can add the same ASIN to all your countries). Because 90% they will be in Retail generated listings combined together with the similar products from the same category. So I use only flat files if I want to add new goods to every marketplace, yes, it is longer, but the consequences of getting rid of Retail Variations are quite serious, so it is worth it.
But this system isn’t working concerning my UK marketplace that always tries to connect with US. Maybe someone experiences something similar or is also trying to solve this never-ending issue? I’d appreciate any help or a piece of advice in order to fix this lengthy trouble. Thank you in advance.
P.S. I can provide ID cases or mention Retail parent ASINs, but it is not about the attempts of Seller Support to separate specific ASINs from incorrect (Amazon-created) variations, it is about how to avoid this issue at all.
Amazon bot created listings vs. marketplace synchronization
Hello. I have very annoying problem that lasts for many months called Amazon Retail, the listings that are created by Amazon bot for the best customers experience. But the truth is it has totally opposite effect – my products are separated and therefore are invisible (i.e., in one Retail listing I have 3 sizes of one rash guard model, in other listing I have 3 more, and in my own created variation I have two more sizes). Like, how is it profitable for the business when the customer can’t buy a XXL size of red rash guard because this particular size is located under Retail listing?
Retail variations can’t be deleted, and the Seller Support Central is very uncooperative in these matters. Sometimes there is a success, some ASINs are finally separated from Retail, but after a couple of days they are once again back to the old Retail listing. Sometimes it is even more messy. If I add them back (these stand-alone ASINs) to my own listing that was created specifically for all the rash guards, these new ASINs can infect all the listing, despite the fact that Variations Wizard stated that they were absolutely free and safe to add to the correct variation. Then I need to get rid of retail connection for all the ASINs, and with such an attitude from the Seller Support associates, it can take many weeks to finally be able to make a new listing without bugs. And the thing is my UK listings are the messiest due to the synchronization with US marketplace where I am selling the same products, but with different ASINs. Why it is happening? Like, why Amazon UK combines my products with American products, they are not supposed to be connected! I never had American ASINs in my UK inventory, so this is wrong in every possible way.
I’ve got some kind of solution on this problem that is mostly working concerning my European marketplaces. I never add the new products (I sell on 12 marketplaces for now) via Edit page’s Offer (where with one click you can add the same ASIN to all your countries). Because 90% they will be in Retail generated listings combined together with the similar products from the same category. So I use only flat files if I want to add new goods to every marketplace, yes, it is longer, but the consequences of getting rid of Retail Variations are quite serious, so it is worth it.
But this system isn’t working concerning my UK marketplace that always tries to connect with US. Maybe someone experiences something similar or is also trying to solve this never-ending issue? I’d appreciate any help or a piece of advice in order to fix this lengthy trouble. Thank you in advance.
P.S. I can provide ID cases or mention Retail parent ASINs, but it is not about the attempts of Seller Support to separate specific ASINs from incorrect (Amazon-created) variations, it is about how to avoid this issue at all.
0 replies
Seller_Nprc5XWvdLYk9
we found that amazon retail were duplicating uk listings onto other marketplaces with local language translations, which is fine.
but then it would create a specultive offer back on amazon uk (with a long lead time and an uncompetitive price) - but it would then use the international marketplace listing robot translated back into english and would delete all the bullet points and description and replace the browse node with whatever the random one was that week.
and of course no amount of complaining would fix it,
had all the excuses most common one
"it is a contribution from the brand owner"
no, it is amazon retail injecting random catalogue information into vendor central (which it uses as a conduit for this task) but as the data is in vendor central amazon then mistakening believe it was sanctioned or approved by the brand)