Account Deactivated Due to Authenticity
Hello Everyone my account was deactivated 15 Days ago due to inauthentic products. We Purchased Products from "ABW" Asia Beauty Wholesale". When we submit these invoices + warranty of authenticity + Proof of Delivery + Bank Statement of Purchased Inventory + Supplier Supply Chain + Plan Of Action Now they are rejecting again and again.
And Receiving the same Reply "You have not sent us sufficient information". I'm very depressed, I'm very in tension.
The Invoice is according Amazon Policy Supplier all information, my Information. And it covers all sales. But still they are Rejecting. Also, My account Rating is 1000 Points.
What should I do to help convince Amazon to reactivate my account?
Account Deactivated Due to Authenticity
Hello Everyone my account was deactivated 15 Days ago due to inauthentic products. We Purchased Products from "ABW" Asia Beauty Wholesale". When we submit these invoices + warranty of authenticity + Proof of Delivery + Bank Statement of Purchased Inventory + Supplier Supply Chain + Plan Of Action Now they are rejecting again and again.
And Receiving the same Reply "You have not sent us sufficient information". I'm very depressed, I'm very in tension.
The Invoice is according Amazon Policy Supplier all information, my Information. And it covers all sales. But still they are Rejecting. Also, My account Rating is 1000 Points.
What should I do to help convince Amazon to reactivate my account?
0 replies
Seller_OvL8C4BJWiuS9
Provide them with valid invoices. Obviously, the invoices you have are not acceptable to Amazon and the list of suppliers they deem valid.
Seller_LVZcgxAgZ2xBv
"Wholesaler" does not mean "authorized wholesaler." Lots of these operations are not working through standard supply chains, but instead are buying distressed inventory that could include discontinued, damaged, or international variations, and flogging them on social media. Major brands do not want to see this stuff showing up on Amazon, and will shut it down.
Atlas_Amazon
Hello @Seller_g9gM5QQeHX78O
Thank you for the information provided regarding the rejection of your information. I understand the invoices provided were deemed invalid by our team. When it comes to authenticity, it does not always refer to products being inauthentic. In some cases, a counterfeit product can be product that is sold without authorization from the brand owner.
Do you have any kind of authorization agreement from the brand owner of the product? I understand that your distributor may have had authorization, but did that authorization extend to you? If you do not have the above documentation, you may need to provide an explanation that can account for the issues you are seeing. Be aware that without the requested documentation we cannot guarantee that your account will be reactivated.
If you have any additional details to share, continue to refer here for support.
Best,
Atlas
Seller_kIukTwdhvntAp
In your other post that is now locked you responded to me saying "I didn't understand What You were saying. But I Have their Letter of Authorization Which is Provided by the Brand to the supplier. "
An LOA from the brand to any company CAN NOT be 'transferred' to YOU or anyone else.
It just means that the website Asian Beauty is authorized to sell AT RETAIL to the public.
