About Product Authenticity Complaints
I procured two different creams of Anua brand from the same supplier. Violations came for both products. I appealed and sent invoices for both products. Ultimately, both invoices are from the same supplier. One product became active in the first attempt, while the other product has been receiving rejections for about two months. I am explaining the situation, but the situation remains the same. What should I do? I want to activate my listings.
Accepted ASIN: B0BN2PX8V3
Rejected ASIN: B08CMS8P67
1 reply
Christine_Amazon
Hello @Seller_sjaMOp5AOhL20
This is Christine from Amazon Forums.
I wanted to let you know that currently there is an open investigation on the case ID 15228583581.
Please know on this case the team in charge is currently waiting for your reply
The recommendation will be to allow our Seller Support team to work on your problem and finish their investigation.
If after this you still have issues, feel free to reach us back.
Christine.
