2 merchant tokens

Hello everyone,

I'm dealing with a significant issue and could really use some advice. I currently have two brands, both of which are registered under Amazon Brand Registry. However, I’m unable to access one of my brands because Amazon has linked it to a merchant token that I don’t have access to.

Here’s the situation: I somehow ended up with two merchant tokens. One covers my US, CA, and MX marketplaces, while the other is tied to my Japan account, which I created a long time ago and don’t actively use. I’m not sure why I have two tokens, but this has caused major complications.

When I try to log in to Brand Registry using the Japan merchant token, it redirects me to the US Brand Registry. While my first brand is accessible there, my second brand is not. To make matters worse, this issue seems to be affecting my Transparency account, which I suspect is linked to the Japan merchant token.

Both merchant tokens are associated with the same email, so I would think this issue could be easily resolved by Amazon Brand Registry Support. Unfortunately, like many small business owners, I find dealing with Amazon support to be incredibly frustrating and disheartening. Life is already challenging enough, and trying to navigate these issues with Amazon feels defeating.

I’m hoping someone here might have encountered a similar problem or knows how to resolve this. All I need is for Amazon to replace the merchant token linked to my email so that I, as the rightful brand owner, can access my accounts. Please take a look at this case id: 16922382941