Payment Repository Statement not matching Total Sales
It seems that the Payment Repository is not reporting all of our sales and I am unsure why or what is causing the missing sales to not show up. It is not a connector issue as Amazon shows the orders in their system being processed and shipped. However, it never shows on the Amazon settlement statement.
This has never happened before (half a month of sales missing from report) and I am unable to get any clarification or direction on what could be causing this or how to resolve.
Payment Repository Statement not matching Total Sales
It seems that the Payment Repository is not reporting all of our sales and I am unsure why or what is causing the missing sales to not show up. It is not a connector issue as Amazon shows the orders in their system being processed and shipped. However, it never shows on the Amazon settlement statement.
This has never happened before (half a month of sales missing from report) and I am unable to get any clarification or direction on what could be causing this or how to resolve.
0 replies
Joey_Amazon
Hi there @Seller_EfQW5cODmO2Vw,
Thank you for bringing this matter to our attention. My suggestion is to file a case with Seller Support. This will be helpful if an escalation is needed as it documents the issue happening on your account.
Thanks
Joey
