Dear fellow sellers,

After weeks of frustration, I finally discovered the real reason why Amazon kept rejecting our invoices and refusing to reinstate our account for ASIN B07QQ3M74T.

Here's what happened:

We purchased the product directly from the original U.S. brand owner, FROSTY DREAM, INC, who registered the trademark in the United States back in May 2016.

You can check the official USPTO record for Miss mouth brand

HOWEVER...

In November 2024, a completely unrelated party registered the same brand name in the UK trademark database.

Now here's the issue:

Amazon’s system (or support staff) seems to be automatically validating invoices against this fraudulent UK trademark, not the legitimate U.S. one. As a result, our genuine invoices from the real manufacturer are being wrongly rejected—seven times so far.

To make matters worse, our documents were even reviewed by irrelevant teams like the Handmade Integrity Team, who clearly aren’t qualified to handle such cases.

We provided:

Invoices from the real U.S. manufacturer

Warehouse and shipping documents

Trademark ownership proof from the USPTO

Business details of the U.S. seller on Amazon

Yet the answer is always the same: rejected.

🔴 We’ve done nothing wrong.

🔴 We followed all Amazon policies.

🔴 We’re being punished because of a fraudulent trademark registration in the UK.

👉 If you’re facing similar issues, check trademark conflicts across regions.

👉 Amazon: Please fix this flaw. Honest sellers are being penalized due to stolen brand rights.

We are now hoping for a manual review by someone who understands international trademark law, not automated systems or unqualified reviewers.

Sellers, be aware. This could happen to you too.

Best,

Mehmet Narin

Purvian LTD

@Ash_AMZ@Ezra_Amazon@Julia_Amazon@Spencer_Amazon