Hi all,

I’m hoping someone here can shed some light on an issue I’ve been struggling with.

I run a UK-based LTD company and earn well under the £85,000 VAT threshold. As such, I meet all VAT exemption requirements under UK law. However, despite this, the option to enable VAT-exempt auto receipts is not showing in my Amazon Seller Central account.

I’ve double-checked everything:

My account is correctly set up as a UK LTD.

My annual turnover is well below the VAT registration threshold.

I'm not VAT registered (nor am I required to be at this stage).

I'm not storing inventory outside the UK or doing anything that would trigger VAT obligations.

I’ve contacted Amazon support multiple times, but unfortunately, I’ve been getting vague or scripted responses that haven’t helped at all. They either redirect me to general VAT help pages or say they’ll “escalate,” with no follow-up or resolution.

Has anyone else run into this issue? Is there anything I might be missing in my Seller Central settings that could be blocking the VAT exemption option from appearing?

Any advice would be appreciated—this has been frustrating, and I’m just trying to stay compliant without registering unnecessarily.

Thanks in advance!