Change to customer returns requirements for international seller-fulfilled orders
Effective October 5, 2021, if you fulfil customer orders sold on Amazon.co.uk from outside the UK, we request that you offer either Returnless Refund or provide a Domestic return option for items and orders under £20 (including VAT and shipping charges) as part of our Selling on Amazon Returns policy. In such instances, we will generate a prepaid return label (see Amazon Prepaid Return Label), which the customer can use to return the items. To set your UK default return address, access the Seller Account Information page, go to Settings > Account Info > Shipping and Returns Information section, click Return Address, and then fill it out with the appropriate address.
If you do not provide Amazon with a default return address in the UK for items and orders under £20, Amazon will automatically issue the customer a refund on your behalf where return requests fall within the scope of the Amazon Return policy, without requiring the customer to return the item to you (Returnless Refund).
This change will help to simplify and standardize the returns process for customers and sellers for low-cost items, where international labels are generally more expensive than the cost of the item. If you do not have a UK default return address, our International Returns provider on the Solution Provider Network may be able to help. The above policy will also apply to Amazon.de, Amazon.fr, Amazon.it, and Amazon.es, for all items and orders under €25 (including VAT and shipping charges).
For more information on returns, go to the help pages below:
0 replies
Seller_Nprc5XWvdLYk9
I removed my earlier post as I misread the amazon bulletin,
thinking it was for us uk sellers sending to customers outside the UK.
this demand they are putting on the international sellers is surely not new - I thought they had to have a UK return address anyway.
we had to have a local return address or international prepaid returns for Amazon’s Europe marketplaces at least 3 years ago
Seller_C3xdsbhIEk9SA
got this email today looks like for us no more having to worry about ioss as we wont be selling on these markets. its bad enough free returns in the uk for our low value sales. with out eu returns!!
Hello:
As of October 5, 2021, if you manage customer orders sold in Amazon.es from outside of Spain, we ask that you offer a no refund (https://sellercentral-europe.amazon.com/gp/help/G202174940) or a domestic return option for products and orders priced below €25 (VAT and shipping included) as part of the Selling on Amazon (https://sellercentral-europe.amazon.com/gp/help/200708210) return policy.
If you do not provide us with a default return address in Spain for products and orders priced below €25, we will automatically issue the customer a refund on your behalf when return requests are an option under Amazon’s return policy (https://www.amazon.es/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201819200&qid=1589958582&sr=1-1), without the need for the customer to return the product to you (refund without return). To set your default return address in Spain, go to the “Seller Account Information” (https://sellercentral-europe.amazon.com/hz/sc/account-information) page, go to “Settings” > “Account Information” > “Shipping and Returns Information”, click on “Return Address” and then enter the corresponding address.
This change will help simplify and standardize the return process for customers and sellers on low-cost products, considering that international labels are usually more expensive than these products. If you don’t have a default return address in Spain, our Service Provider Network International Returns Provider (https://sellercentral-europe.amazon.com/gspn) provider can help. This policy will also apply to Amazon.fr, Amazon.it and Amazon.de for products and orders priced below €25 (VAT and shipping included), and Amazon.co.uk for products and orders priced below £20 (VAT and shipping included).
For more information on returns, see the following help pages:
• Returns of international orders (https://sellercentral-europe.amazon.com/gp/help/G201468550)
• Refunds without return (https://sellercentral-europe.amazon.com/gp/help/G202174940)
Seller_qewvKZWGmErsI
I use ship7 for this. No stupid monthly fees, processing fees and other ripoffs, free storage for a month, etc. They took photos of each incoming package and answer you for every request.
It’s the same in Germany where I use mailboxde.
Google it. You are welcome.
Seller_OD431TUZbfyw7
Well, I think Amazon doesn’t know where I am,
I suppose I have this e-mail too, but it’s in Spanish
…Hola:
A partir del 5 de octubre de 2021, si gestionas pedidos de clientes vendidos en Amazon.es desde fuera de España, te pedimos que ofrezcas un reembolso sin devolución … etc
I only sell on Amazon handmade UK, to UK, and I get this message in Spanish! nothing in English
Seller_Rds42gzScDQFa
The simple solution is to give your stock away for free.
Seller_rjum615zgOnRB
I only sell on Amazon U.K. but do get orders from elsewhere via this. How do I turn off international shipping to these specific countries please? Each of my items is handmade, I’m not going to give them away for free.
Seller_08BS5LN7BHyyq
“if you fulfil customer orders sold on Amazon.co.uk from outside the UK”…
Presumably this means if you ship items to europe from the UK on amazon.co.uk.
So customers in european countries get free returns of products they bought in the UK for ANY reason?
So effectively, if the item is a small inexpensive item, the seller is going to pay Amazon’s chosen return cost (no doubt really expensive) OR switch off returns in which cases customers can keep the items for free just by making a return claim.
All the customer has to do is to claim they want to return the item, and they can keep the item for free? Seriously! This is ridiculous. Have I understood this right?
