IPROL unreadable surcharges
For anyone uses Royal Mail - please keep an eye on your invoices for IPROL "unreadable barcodes"
These surcharges are not notified in the standard way and buried in the invoice.
I also believe that many of these charges are false and the issues lies in Royal mail's systems.
If you believe your labels are correct - make sure to dispute the charges in the way you normally do (i.e. Royal Mail Contact Finance Form)
IPROL unreadable surcharges
For anyone uses Royal Mail - please keep an eye on your invoices for IPROL "unreadable barcodes"
These surcharges are not notified in the standard way and buried in the invoice.
I also believe that many of these charges are false and the issues lies in Royal mail's systems.
If you believe your labels are correct - make sure to dispute the charges in the way you normally do (i.e. Royal Mail Contact Finance Form)
0 replies
Seller_d8YGbIjNqwFxn
I have had zero success in challenging these. Even though my labels appeared perfectly readable. When I scanned either the QR Code or the Barcode on tracked items it was always readable
Royal Mail always blamed me and couldn't provide any evidence to show what was wrong with the barcode. They wouldn't though overturn the surcharge.
Whilst my barcodes appeared to be readable and everyone I tested was fine I did eventually get a response from RM telling me that the barcodes were grainy. Using help from my printer manufacturer I changed the resolution/darkness of my printing and since then I not had a single unreadable barcode.
I do think their machines are very sensitive and if the barcode is slightly lighter or has a couple of imperfections they can't cope.
What angers me most about this is the hidden nature of this surcharge, if you are not checking your invoices fully you will miss it.
