Customer Request to change shipping address are we covered
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Seller_SbXlRaOk8dHSH

Customer Request to change shipping address are we covered

We had a customer request to change their shipping address. We use Amazon buy shipping so we are covered for any late or missing mishaps by USPS. I know on other selling channels changing addresses is not allowed as it voids that protection. Is Amazon the same?

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Seller_nRFmxiQg4EGrw
In reply to: Seller_SbXlRaOk8dHSH’s post

No, you should not change the address. Tell the customer that they need to cancel the order, fix their address, then re-order.

Otherwise, Amazon does NOT cover your shipment in case of INR or similar.

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Bryce_Amazon
In reply to: Seller_SbXlRaOk8dHSH’s post

Good morning @Seller_SbXlRaOk8dHSH,

To ensure your protection, I would echo what the previous comment stated. Request the buyer cancel the order on their end and they can re-order with the correct address. Let me know if you ran into any other hiccups with this!

- Bryce

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