Hello: the order number is 112-5561421-4448234, after investigation, we found that the customer's purchase behavior is unreasonable and suspicious, we do not recognize the results of the processing of for the following reasons:

The DHL tracking code of the order is 5381549003, the parcel was sent on April 18, the initial delivery on April 21, the buyer was not at home, the second delivery on April 22, the buyer was still not at home, the third delivery on April 23, he was still not at home, and it was shown to be signed for on April 24, we had sent a message to the buyer to remind the buyer of the problem of the buyer's not being at home during delivery by DHL on April 24, and reminded him to promptly Contact DHL for another delivery, the buyer didn't reply but sent a refund no return request to Amazon 3 days after signing for delivery, the buyer didn't give us a chance to resolve the demand and didn't cooperate with the investigation, instead he directly initiated a refund request and an A-Z claim, his reason was that there was no shipping track but the fact is that the DHL has every delivery information available, which doesn't qualify for a claim on Amazon during the period that he didn't During this period, he didn't reply to our emails,

Please check the seller and buyer messages, we actively helped the customer during the process, but the customer never answered the questions positively, and the buyer didn't contact us at the first time after signing for the goods and initiated the claim directly, so it doesn't qualify for the buyer's claim of "parcel undelivered" We have the proof of signing for the POD and the proof of delivery, and DHL had sent out several shipments before the buyer initiated the refund on April 25th. We have the POD signing proof, DHL had delivered many times before the buyer initiated the refund on April 25th, there is no such case as the buyer said that the parcel has not been delivered, and I would like to ask the Amazon team to check it again, Safe-T does not support the order, and there is no window for submitting documents for the transaction protection claim! We need to file a complaint.

Case ID: 17704962671 ，for 207.95$