How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
1 reply
Seller_d8YGbIjNqwFxn
I think mostly they just pass on what the customer has told them to say, they are nothing more than a messaging service.
They do zero investigation into any issue the customer has actually raised and expect the seller to do it.
I get a couple a week from Customer services asking me to do silly things such as refund immediately, provide compensation etc.
