How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
How Amazon treat their sellers, threatening emails.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B0C9MTCRY4
Order number: 203-8302252-0026768
Return requested: No
Reason for contact: Costumer was supposed to receive the order on 19 of june but hasn't received it yet. Now costumer don't want it anymore. Initiate the refund right away. Respond asap or else we have to file a to-z gurantee claim against you.
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
0 replies
Seller_d8YGbIjNqwFxn
I think mostly they just pass on what the customer has told them to say, they are nothing more than a messaging service.
They do zero investigation into any issue the customer has actually raised and expect the seller to do it.
I get a couple a week from Customer services asking me to do silly things such as refund immediately, provide compensation etc.
Seller_jVrLwMgavp5Xr
Costumer lol.
I had similar. The buyer opened a false A-Z for not received even though they'd complained about the size (which was stated clearly in the title and description).
Amazon noticed it wasn't a genuine INR but instead of closing it they changed it to a return request and told me to provide a return address to the customer, which of course I'd already done. Along with the threat that if I don't provide a return address, they'll refund the customer and count it against me.
