Hello,

We have had our listings blocked in the EU. Amazon is asking for responsible person information. We entered the responsible person contact information several years ago and everything was fine. So I don't know why this happened.

I had to re-validate all SKUs for each EU country. They are all showing valid now on the manage compliance page. However, not all listings re-instated, only some.

The ones that didn't reinstate still show as 'Inactive - blocked' and when I drill down into them, it says 'You need to enter EU responsible person'. However, the responsible person's information is valid for these SKUs.

I have been speaking with Amazon Seller Support for 3 weeks. They keep coming back with generic scripts and not reading what I have written in the messages. When I ring them they say they will escalate to an internal team and the loop continues.

So far I have tried editing the listing and uploading the flat file inventory loader. However, this throws an 'error 6039 You need to obtain approval to sell products in this restricted sub-category'. I checked and we don't have any limitations on the listings, I think this is because it's still 'incorrectly' asking for the responsible person information.

I have also deleted the listing and re-added 24 hours later. It's still the same issue.

I am getting frustrated with the lack of assistance from Amazon support. Has anybody else faced this problem? Do you have any ideas on how I can resolve this?

Thanks