What to do if the EAN has been linked to the wrong ASIN?
Hello everyone!
In the past, we have read about errors during the listing creation process, where the EAN was previously incorrectly linked to a different ASIN. Therefore, we want to provide instructions on how to proceed in such cases.
You have two options:
- Choose "This is not my product" while creating the offer and contact Seller Support Services (SPS) to report the issue.
- Reach out to SPS directly, providing a screenshot of the conflicting error message and supporting documents.
Note: Providing the Seller SKU is crucial, even if the item hasn't been created or added to the inventory yet, as the exemption will be granted based on the SKU, EAN, and Seller ID.
Supporting documents:
If you are the brand owner:
- A copy of the GS1 certificate, which shows the owner's legal entity and associated GTIN prefix.
- Proof of the relationship between the legal entity on the GS1 certificate and the brand, such as trademark registration documents or a website owned by the brand, manufacturer, or UPC/EAN owner, clearly displaying the connection between the brand and the UPC/EAN owner.
If you are not the brand owner:
- A letter or legal agreement from the manufacturer or brand, confirming that either the GTIN used by you is valid and owned by the manufacturer/brand OR that you are authorized to use your own GTIN to sell unique products with the brand.
- The letter/agreement must include contact information for the brand/manufacturer's point of contact for verification purposes and if you are using your own GTIN, it needs a clear establishment of the relationship between your prefix and the brand.
- Alternatively, if you use your own GTIN, you can provide a copy of the GS1 certificate, showing the legal entity and associated GTIN prefix.
Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊
What to do if the EAN has been linked to the wrong ASIN?
Hello everyone!
In the past, we have read about errors during the listing creation process, where the EAN was previously incorrectly linked to a different ASIN. Therefore, we want to provide instructions on how to proceed in such cases.
You have two options:
- Choose "This is not my product" while creating the offer and contact Seller Support Services (SPS) to report the issue.
- Reach out to SPS directly, providing a screenshot of the conflicting error message and supporting documents.
Note: Providing the Seller SKU is crucial, even if the item hasn't been created or added to the inventory yet, as the exemption will be granted based on the SKU, EAN, and Seller ID.
Supporting documents:
If you are the brand owner:
- A copy of the GS1 certificate, which shows the owner's legal entity and associated GTIN prefix.
- Proof of the relationship between the legal entity on the GS1 certificate and the brand, such as trademark registration documents or a website owned by the brand, manufacturer, or UPC/EAN owner, clearly displaying the connection between the brand and the UPC/EAN owner.
If you are not the brand owner:
- A letter or legal agreement from the manufacturer or brand, confirming that either the GTIN used by you is valid and owned by the manufacturer/brand OR that you are authorized to use your own GTIN to sell unique products with the brand.
- The letter/agreement must include contact information for the brand/manufacturer's point of contact for verification purposes and if you are using your own GTIN, it needs a clear establishment of the relationship between your prefix and the brand.
- Alternatively, if you use your own GTIN, you can provide a copy of the GS1 certificate, showing the legal entity and associated GTIN prefix.
Feel free to share your experiences on this topic and let us know if you find posts like this helpful by giving a thumbs up 👍 or down 👎, or by leaving a comment 😊
4 replies
Seller_HmXs9Pk97Wcpt
Surprisingly, this does seem quite helpful. Thanks @Jona_Amazon
Seller_SA3YifGgwUMKG
What happens if a manufacturer recycles EANs? That is, very old product no longer made, so they reuse the EAN on a new, entirely different product?
Seller_tRuvBEHDedp4q
Note: Providing the Seller SKU is crucial, even if the item hasn't been created or added to the inventory yet
But you do realise that if the item has not yet been added to inventory, there is no Seller SKU?
Or is seller supposed to add the item to inventory anyway (knowing it is incorrect) then raise the issue?
If Amazon then grants exemption based on SKU, EAN and Seller ID - does this mean we get 2 products in the Amazon Catalogue with same EAN? - That could explain quite a few errors.
Then as for sending supported documents - what happens if seller is NOT brand owner and the GTIN belongs to a manufacturer who has a license to produce a Branded item? Seller provides authorisation from the manufacturer to say that they can sell the manufacturers goods - but Amazon then says they want it directly from the Brand - but there is no direct relationship between Seller and Brand only between Seller and Manufacturer and then between Manufacturer and Brand.
