Canada Post Strike- Theyre not giving ANY refunds.
Made the mistake of sending a few items with Canada post before the strike began, and most of them have requested refunds, which I granted to avoid A-Z claims, since we know how amazon is dealing with those....
Called Canada Post to have them at least redirect these packages back to me once the strike is over and refund the original and redirection shipping fee. guess what... NO REFUNDS. no refunds on lost items, no refunds on shipping fees no refunds on any orders that got lost or stuck during the strike...
not only amazon handed FBM sellers the sh*t end of the stick, now Canada Post too..
Canada Post Strike- Theyre not giving ANY refunds.
Made the mistake of sending a few items with Canada post before the strike began, and most of them have requested refunds, which I granted to avoid A-Z claims, since we know how amazon is dealing with those....
Called Canada Post to have them at least redirect these packages back to me once the strike is over and refund the original and redirection shipping fee. guess what... NO REFUNDS. no refunds on lost items, no refunds on shipping fees no refunds on any orders that got lost or stuck during the strike...
not only amazon handed FBM sellers the sh*t end of the stick, now Canada Post too..
0 replies
Seller_9YP7YHagiaxYP
Move your business somewhere else and ask Canada Post to issue refund if they want the business back. After the strike, more of 50% of small business customers will not come back.
Seller_y7W9ccUlauftE
Canada Post will redirect packages (if you bought shipping using your Canada Post account) but you will get charged $13 plus shipping cost to the new address. You need to sign into your account to do this, it can not be done over the phone.
A lost item is one that never gets delivered, for that you can put in an insurance claim (assuming it was insured). Canada Post is not exempt for those claims. But you have to wait until after the strike is over.
-;-
Seller_Yw8Wn2ecPZBsg
Guys, use NetParcel. you will pay way less for the same service and you can choose the carrier.
Cheers
Seller_zU1IcZesDn6xe
Similar strike happened in the United Kingdom last year, it started just before Black Friday and lasted until Christmas so no gifts arrived in time that stuck with them. Although they didn't entirely wreck the postal services because they were on strike for 2-3 days a week for 2 months the very important letters like bills and tax letters went through at least but not ecommerce parcels. I didn't pay any of their bills until the parcels were delivered and requested refund and cancelled their annual business collection immediately.
We only ship with Royal Mail to new countries we haven't yet set up FBA locally.
Daryl_Amazon
Dear Sellers,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
