I am a registered USPTO brand owner but Amazon deactivate my account for potential infringement
Here's the case, I own the "ASPVO" brand - registered via USPTO, as well as Amazon Brand Registry. I have full right over the brand.
I uploaded my listings, shipped products to Amazon warehouses. While I'm waiting for my inventory to be placed, I got this so-called "policy violation", telling me there is a "potential infringement". And Amazon deleted all my listings, deactivated my account. I appealed, called, nothing. Cannot even make sales via other platforms as Amazon stranded my inventory because of this "policy violation".
A seller told me that it is really easy to report intellectual property violation - but I'm selling product of my own brand and I've registered via Amazon Brand Registry. Do Amazon has a minimal research protocol before suspending accounts?
Anybody from Amazon could help me with it? I am still charged $100 storage fee each day and am really disappointed.
Thank you.
I am a registered USPTO brand owner but Amazon deactivate my account for potential infringement
Here's the case, I own the "ASPVO" brand - registered via USPTO, as well as Amazon Brand Registry. I have full right over the brand.
I uploaded my listings, shipped products to Amazon warehouses. While I'm waiting for my inventory to be placed, I got this so-called "policy violation", telling me there is a "potential infringement". And Amazon deleted all my listings, deactivated my account. I appealed, called, nothing. Cannot even make sales via other platforms as Amazon stranded my inventory because of this "policy violation".
A seller told me that it is really easy to report intellectual property violation - but I'm selling product of my own brand and I've registered via Amazon Brand Registry. Do Amazon has a minimal research protocol before suspending accounts?
Anybody from Amazon could help me with it? I am still charged $100 storage fee each day and am really disappointed.
Thank you.
0 replies
Seller_CW0P5hgbsiqWX
"A seller told me that it is really easy to report intellectual property violation..."
It is. The Intellectual Property reporting form is massively abused, and there is nothing you can do about it until Amazon changes the reporting process. Do yourself a favor. Under GET HELP, located at the lower portion of the seller central page, look up Report Intellectual Infringements. Open the report form. Read what it takes to fill out the form. Anybody can call themselves an Agent of the Company and report you. That is all they have to do, now you have a problem. Reps seem to ignore this is the way it works and do nothing. The system is broke. The best thing you can do is make a suggestion by opening a case with seller support.
Now, when this happens, an Amazon Bot automatically shuts you down, because that is the only recourse the Bot has. How you have to wait until a real human can resolve the issue in an appeal.
To make things worse, Amazon takes no chances at this time of the year and slows way down on addressing seller's issues. Most Likely you will just have to wait until after the 1st of the year to sort things out.
And yes, the Amazon fees will still be charged. Amazon knows how to make a profit even out of a seller's problem.
Steve_Amazon
Hi @Seller_UxxAHiuWZBj6L,
Steve from Amazon here. I have responded on your original thread created here. Please continue to monitor that thread for updates.
This thread is being closed as a duplicate thread.
Steve
