Account suspension help
Account suspension help
Seller_7VbclcPFFRTnc
Prepaid cards are not accepted on amazon
https://sellercentral.amazon.co.uk/gp/help/GUQLF3C3HXXXERLC
You’ll need to try a different card
7 replies
Seller_DTufFoxJuMU0M
I doubt the number given there would be the cause of your problems, I have never once been contacted by support.
If there is a problem there will be an email telling you what it is, or a warning sign in your account information page.
Seller_VHxB5IHfW2TYk
Thanks for the response. I had previously requested assistance through amazon to work out what was wrong with the charge method and that was what I got in response.
Seller_DROodOAYHftnc
Can you post the very first message you received regarding the charge method.
As Dedez said, the phone number would not cause a problem.
Seller_7VbclcPFFRTnc
Is the card
A credit or debit ?
Prepaid ?
Does the billing address match exactly as you’ve entered it
Is there at least 6 months left on it before expiry
Have you physically used it in a shop with the PIN ?
Seller_VHxB5IHfW2TYk
It’s a prepaid debit card, billing address is the exact same, well over six months until expiration date and yes.
Seller_7VbclcPFFRTnc
Prepaid cards are not accepted on amazon
https://sellercentral.amazon.co.uk/gp/help/GUQLF3C3HXXXERLC
You’ll need to try a different card
Seller_VHxB5IHfW2TYk
Makes sense now I had put the wrong card on there. Thanks all of you for your help