Video rejection - due to providing medical advise
I’m hoping someone here has been through this and can help.
I’ve tried uploading a video to my product listing multiple times now, and it keeps getting rejected for “making medical claims” — which I’m 100% not doing. It’s just a basic product demo with no mention of health, wellness, or anything medical. I even re-edited the video a few times to be extra careful, and at one point I literally copied the style of a competitor’s video that’s already live on Amazon… and mine still got rejected.I’ve spoken to Seller Support a few times — no help. They just send generic responses. I was also told to email the Community team, which I did, but haven’t heard anything useful back.Super frustrating. Has anyone else had this issue and managed to get it sorted? Any advice would be really appreciated.
Video rejection - due to providing medical advise
I’m hoping someone here has been through this and can help.
I’ve tried uploading a video to my product listing multiple times now, and it keeps getting rejected for “making medical claims” — which I’m 100% not doing. It’s just a basic product demo with no mention of health, wellness, or anything medical. I even re-edited the video a few times to be extra careful, and at one point I literally copied the style of a competitor’s video that’s already live on Amazon… and mine still got rejected.I’ve spoken to Seller Support a few times — no help. They just send generic responses. I was also told to email the Community team, which I did, but haven’t heard anything useful back.Super frustrating. Has anyone else had this issue and managed to get it sorted? Any advice would be really appreciated.
0 replies
Seller_ZJhFeE3tNKzfh
Going on what your product is - and the references to recycled materials.
Have you used a recycling logo in the video?
Emma_Amazon
Hello @Seller_ijAlC0WFJrXAJ,
can you share the case ID from your contact with Seller Support about this issue? I am happy to check if I can help you here.
@Seller_ZJhFeE3tNKzfh can you tell us what you wrote to/ how you asked seller support, that was successful?
Best,
Emma
Seller_Z0KJE0XhVJBsw
I had a very similar issue. I even checked it with ChatGPT (using AI to beat AI) but the only solution was to keep on cutting bits out of the video until it was passed. Still not really sure what was!
