Account Deactivated Need Help PLs
Hello
My account has been deactivated due to concerns about the authenticity of the items ( an ACIN ASIN: B08W1ZHTL3 last listed 6 months ago) I purchased from Stylevanna. Amazon have asked me to submit receipts for acin to prove authenticity, which i have done. However Stylevanna do not supply invoices with their address and telephone number on an amazon will not accept it. Currently have 3k tied up waiting to be paid and about 5k of stock (that i cant get returned). Not sure how or what to do.
Account Deactivated Need Help PLs
Hello
My account has been deactivated due to concerns about the authenticity of the items ( an ACIN ASIN: B08W1ZHTL3 last listed 6 months ago) I purchased from Stylevanna. Amazon have asked me to submit receipts for acin to prove authenticity, which i have done. However Stylevanna do not supply invoices with their address and telephone number on an amazon will not accept it. Currently have 3k tied up waiting to be paid and about 5k of stock (that i cant get returned). Not sure how or what to do.
0 replies
Seller_76AUwmqvSyRIM
As far as I can see, Stylevanna are a retailer and do not exhibit a valid supply chain in Amazon's eyes to prove authenticity.
If you buy items on their site for sale on Amazon UK, you will not be able to prove authenticity.
So the bad news is that you made a bad investment. If you have stock at FBA, try removing it asap or you will lose it. The funds are unlikely to be transferred to you.
You should try selling remaining stock on ebay etc.
Sorry to be the bearer of bad news but this is Amazon's site and we go by their rules, their moving goalposts.
Seller_chy5fCStE8sIz
You are in the UK marketplace, unlike the USA marketplace, you still have the chance of activation.
Post your deactivation email notification (remove personal info). We were also deactivated due to authenticity issues in the UK marketplace. We were able to get our account activated after 6-month contiguous appeal process.
Abella_AMZ
Hello @Seller_RXwwftApgwNZd,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Despite providing invoices, the appeal is still being rejected. One common reason for invoice rejection is providing incomplete or inaccurate information on the invoice.
Your appeal should include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Account Deactivated Need Help PLs
Hello
My account has been deactivated due to concerns about the authenticity of the items ( an ACIN ASIN: B08W1ZHTL3 last listed 6 months ago) I purchased from Stylevanna. Amazon have asked me to submit receipts for acin to prove authenticity, which i have done. However Stylevanna do not supply invoices with their address and telephone number on an amazon will not accept it. Currently have 3k tied up waiting to be paid and about 5k of stock (that i cant get returned). Not sure how or what to do.
Account Deactivated Need Help PLs
Hello
My account has been deactivated due to concerns about the authenticity of the items ( an ACIN ASIN: B08W1ZHTL3 last listed 6 months ago) I purchased from Stylevanna. Amazon have asked me to submit receipts for acin to prove authenticity, which i have done. However Stylevanna do not supply invoices with their address and telephone number on an amazon will not accept it. Currently have 3k tied up waiting to be paid and about 5k of stock (that i cant get returned). Not sure how or what to do.
Account Deactivated Need Help PLs
Hello
My account has been deactivated due to concerns about the authenticity of the items ( an ACIN ASIN: B08W1ZHTL3 last listed 6 months ago) I purchased from Stylevanna. Amazon have asked me to submit receipts for acin to prove authenticity, which i have done. However Stylevanna do not supply invoices with their address and telephone number on an amazon will not accept it. Currently have 3k tied up waiting to be paid and about 5k of stock (that i cant get returned). Not sure how or what to do.
0 replies
0 replies
Seller_76AUwmqvSyRIM
As far as I can see, Stylevanna are a retailer and do not exhibit a valid supply chain in Amazon's eyes to prove authenticity.
If you buy items on their site for sale on Amazon UK, you will not be able to prove authenticity.
So the bad news is that you made a bad investment. If you have stock at FBA, try removing it asap or you will lose it. The funds are unlikely to be transferred to you.
You should try selling remaining stock on ebay etc.
Sorry to be the bearer of bad news but this is Amazon's site and we go by their rules, their moving goalposts.
Seller_chy5fCStE8sIz
You are in the UK marketplace, unlike the USA marketplace, you still have the chance of activation.
Post your deactivation email notification (remove personal info). We were also deactivated due to authenticity issues in the UK marketplace. We were able to get our account activated after 6-month contiguous appeal process.
Abella_AMZ
Hello @Seller_RXwwftApgwNZd,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Despite providing invoices, the appeal is still being rejected. One common reason for invoice rejection is providing incomplete or inaccurate information on the invoice.
Your appeal should include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_76AUwmqvSyRIM
As far as I can see, Stylevanna are a retailer and do not exhibit a valid supply chain in Amazon's eyes to prove authenticity.
If you buy items on their site for sale on Amazon UK, you will not be able to prove authenticity.
So the bad news is that you made a bad investment. If you have stock at FBA, try removing it asap or you will lose it. The funds are unlikely to be transferred to you.
You should try selling remaining stock on ebay etc.
Sorry to be the bearer of bad news but this is Amazon's site and we go by their rules, their moving goalposts.
Seller_76AUwmqvSyRIM
As far as I can see, Stylevanna are a retailer and do not exhibit a valid supply chain in Amazon's eyes to prove authenticity.
If you buy items on their site for sale on Amazon UK, you will not be able to prove authenticity.
So the bad news is that you made a bad investment. If you have stock at FBA, try removing it asap or you will lose it. The funds are unlikely to be transferred to you.
You should try selling remaining stock on ebay etc.
Sorry to be the bearer of bad news but this is Amazon's site and we go by their rules, their moving goalposts.
Seller_chy5fCStE8sIz
You are in the UK marketplace, unlike the USA marketplace, you still have the chance of activation.
Post your deactivation email notification (remove personal info). We were also deactivated due to authenticity issues in the UK marketplace. We were able to get our account activated after 6-month contiguous appeal process.
Seller_chy5fCStE8sIz
You are in the UK marketplace, unlike the USA marketplace, you still have the chance of activation.
Post your deactivation email notification (remove personal info). We were also deactivated due to authenticity issues in the UK marketplace. We were able to get our account activated after 6-month contiguous appeal process.
Abella_AMZ
Hello @Seller_RXwwftApgwNZd,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Despite providing invoices, the appeal is still being rejected. One common reason for invoice rejection is providing incomplete or inaccurate information on the invoice.
Your appeal should include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Abella_AMZ
Hello @Seller_RXwwftApgwNZd,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Despite providing invoices, the appeal is still being rejected. One common reason for invoice rejection is providing incomplete or inaccurate information on the invoice.
Your appeal should include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
