I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).
The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.
I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.
The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).
Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).
Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.
I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).
The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.
I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.
The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).
Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).
Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.
0 replies
Seller_QuM1AZgzfU9x4
Talk about fobbed off. As if the forum Mods have more power. Mediation may well be your best bet.
You also haven't tagged any of the Mods so unlikely they will see this.
Seller_ZVAz3d5lZuGid
As above reply, the only way any forum mods will see your post is if you tag them in, BUT it does sound as though mediation might be the way forward, depending on what the issue is. None of us can help you with this. Search mediation in the blue search box above.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon
Can somebody reply please?
The advice of Account Health Support Leadership is to reach out through your team.
Seller_IjUdXgfytlivr
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon@Sarah_Amzn@Simon_Amazon
I seem to now be blocked from calling Account Health Support as well.
To be clear, my account is active, the Case ID is active (9672281942), I keep being told to expect a higher escalation but it does not come through.
Can one of you please reply and let me know if you can help get this moved up to a higher level team. Account Health Support told me you were the team who could help with this.
