You may no longer sell on Amazon
Been waiting for a response after multiple replies have now received the following below. How do i proceed now as i have given everything they asked and was told they are still verifying without asking for any additional info. The only document i needed to give was a letter of authorization and i provided them that.
Hello,
You may no longer sell on Amazon. As a result, we are not able to assist with this request at this time.
Please review your performance notifications for information on how to resolve your account status. You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html.
Once you have addressed the issues on the account, you may resubmit your request by emailing payments-investigate@amazon.co.uk.
To learn more about subscription fees, visit the following page: https://sellercentral.amazon.co.uk/gp/help/16251
Sincerely,
Seller Performance Team
You may no longer sell on Amazon
Been waiting for a response after multiple replies have now received the following below. How do i proceed now as i have given everything they asked and was told they are still verifying without asking for any additional info. The only document i needed to give was a letter of authorization and i provided them that.
Hello,
You may no longer sell on Amazon. As a result, we are not able to assist with this request at this time.
Please review your performance notifications for information on how to resolve your account status. You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html.
Once you have addressed the issues on the account, you may resubmit your request by emailing payments-investigate@amazon.co.uk.
To learn more about subscription fees, visit the following page: https://sellercentral.amazon.co.uk/gp/help/16251
Sincerely,
Seller Performance Team
0 replies
Seller_6HQ3MiB2M3PTv
You need to view the warning notifications and act to remedy the violations that they highlight.
Once you have done that then send an email to the payments team as shown.
Seller_GFMNwPlRFSgSl
Ok next question where are the warning notifications? If i go back to the 9th of June i got this below. That tells me nothing but in performance health section it asked for a letter of Authorization which i provided and also submitted in an Appeal with my ID+Letter but yet i still received the original response above so haven’t been asked to provide anything extra nor have i been told if i am missing something/violated anything. (Just clarify they asked for the letter of Authorization on the 9th of June as well)
Dear Seller,
We were unable to verify the information you
provided when registering for a Selling on Amazon payment account and,
as a result, your Selling on Amazon payment account could not be opened.
Unfortunately, this means that you will not be able to continue to sell
on Amazon.
Please take appropriate steps to resolve any open
orders. Note that any amounts paid as a result of A-to-z Guarantee
claims and chargebacks may be deducted from the balance in your existing
Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Seller_GFMNwPlRFSgSl
Can anyone provide any more info on what they need?
Seller_GFMNwPlRFSgSl
Ok but what email do i send this all to if i find things that dont match and also i have other cases still showing as transferred. Lastly is their a list of documentation they so i can triple check they all match.
Seller_GFMNwPlRFSgSl
Ok what information does the bank statement need to match? It has both my full name and the address of the business which matches perfectly to my account. I submitted an email with all the documents again and received no response but amazon did make a 1 pound charge against my business bank account which is confusing.
Seller_GFMNwPlRFSgSl
Also just checked the Identity Information page which says “Your account has failed our verification process. Please see your email for additional information.” and i noticed there it has my business name but only first line of the address and the postcode but no town or county is displayed and then my email at the bottom. Could that be the problem?
Seller_GFMNwPlRFSgSl
Yer ok so once again has another 1 pound charge from amazon with no explanation as to why this has happened twice in the space of 2 weeks and well i noticed that my identy information only has by business name and postcode with first line of address and my business address has the full address. Whats the difference.
Also has an email today saying
My name is Kevin, and I am a member of the Seller Performance Escalations team. The Amazon UK Managing Director Doug Gurr received your email and I am responding on his behalf.
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
Also even if the information is wrong i see zero option to change it so what do i do?
Seller_GFMNwPlRFSgSl
Ok but my card and bank account has already been verified so what exactly could they be checking? Or are they validating the card to an address etc?
