On August 3rd, we sent a batch of products to Amazon. This shipment was crucial for our business, and we ensured that every detail was meticulously handled. We provided Amazon with all the necessary paperwork required for a seamless delivery process, including the invoice, appointment ID, and the bill of lading for each shipment. These documents were submitted promptly to avoid any logistical delays or complications.

However, despite our proactive approach, Amazon lost track of our shipment. Since the delivery date, we have repeatedly tried to get in touch with them to resolve the issue. Unfortunately, Amazon has not been responsive to our efforts. We’ve opened multiple cases and provided all the necessary documentation through their official channels, but our inquiries have been met with either complete silence or automatic, template-like responses. We are now in a situation where more than a month has passed since their initial investigation began, and there is still no clarity or update on the whereabouts of our shipment. This has left us with significant operational challenges, as we depend on these products to fulfill our customers’ needs.

To add to the complexity, the shipment itself was divided into five separate consignments. These five shipments were all sent to Amazon and, according to our records, were delivered successfully. We possess all the necessary documentation to prove this, including bills of lading, which have been personally signed by employees at the Amazon warehouse, confirming the receipt of each shipment.

Despite this clear evidence, Amazon has charged us an unjustified placement fee. They claim that only two out of the five shipments were accepted, while the other three were marked as defective. This claim is entirely inaccurate. All the products shipped were brand new, produced under our brand's strict quality standards. Prior to shipping, they were thoroughly inspected by our own representative directly at the factory, ensuring that they met all required quality checks. There was no possibility of the products being defective at the time of delivery.

This mismanagement and miscommunication have not only caused financial strain but also put our business reputation at risk. We find ourselves in an incredibly frustrating situation, with no proper guidance or resolution from Amazon’s side.

We urgently request that Amazon take immediate action to investigate and resolve this matter. We expect a thorough review of the situation, clarification on the location of our missing products, and an immediate correction of the unfair placement fee charges. We also request clear communication moving forward to prevent further delays and misunderstandings. Your attention and swift assistance in resolving these issues are vital for us.

Here are our cases IDs: 15840017321 , 15722457711

Please help to escalate the case ID @Glenn_Amazon @Quincy_Amazon @Steve_Amazon @Rose_Amazon @Jameson_Amazon @Danika_Amazon @Tatiana_Amazon @Veronica_Amazon @SEAmod @Jim_Amazon @Danny_Amazon