Incorrect images showing for variation
I created a parent asin awhile ago with variations for colour and size.
I noticed a few days ago that the photos for one of the colours is incorrectly showing a dog mat - instead of a pair of ladies jeans in a burnt red colour.
I have checked the back end for both asins - and my original photos are correctly uploaded.
Please note: I created the asin and am the only seller on this listing.
I opened a case with amazon - who keep telling me that the pictures of the dog bed are correct for the asin. For heavens sake - the listing is for ladies jeans
I have now had the case closed 4 times, and have had to keep reopening - I have even uploaded photos of the back end, the front end, and the actual photos
Can a moderator please assist?
Incorrect images showing for variation
I created a parent asin awhile ago with variations for colour and size.
I noticed a few days ago that the photos for one of the colours is incorrectly showing a dog mat - instead of a pair of ladies jeans in a burnt red colour.
I have checked the back end for both asins - and my original photos are correctly uploaded.
Please note: I created the asin and am the only seller on this listing.
I opened a case with amazon - who keep telling me that the pictures of the dog bed are correct for the asin. For heavens sake - the listing is for ladies jeans
I have now had the case closed 4 times, and have had to keep reopening - I have even uploaded photos of the back end, the front end, and the actual photos
Can a moderator please assist?
0 replies
Seller_ae51e0CJoHqCX
I would check whether the ASIN is available in Europe. You may find there is cross contamination from a listing with the same EAN or ASIN.
Simon_Amazon
Hello @Seller_4AiP4mlfvzcri,
Here Simon from Amazon.
I know it has been a while but I wanted to check in to see if you are still experiencing issues with the images.
Best,
Simon
