Very obvious return swap fraud. How do I proceed?
Sold Switch OLED
Customer opened return for "No longer needed".
Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".
There are multiple pieces of evidence that this is an obvious fraudulent return.
What are my next steps? The return is still open.
Do I contact the customer? Do I send it back? Do I close the return?
I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.
Very obvious return swap fraud. How do I proceed?
Sold Switch OLED
Customer opened return for "No longer needed".
Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".
There are multiple pieces of evidence that this is an obvious fraudulent return.
What are my next steps? The return is still open.
Do I contact the customer? Do I send it back? Do I close the return?
I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.
0 replies
Seller_9fA2L82vl2c6V
Additionally, one of the joy-cons is faulty and slides straight off.
Seller_ZVAz3d5lZuGid
The blatant fraud of some customers defies belief ! I don't do FBA so cannot advise re. what to do about that or the correct procedure.
Take multiple photos of the returned item, including the evidence of their personal information. I would definitely contact them with the photos/evidence. I would be tempted to send it back to the customer, so they know they've been rumbled ! Am not sure about closing the return - think that would be like giving in to them ?
Hopefully someone else will come along with advice.
Seller_soBD2wwhsVOww
Message them something along the lines of.Thanks for returning console SN xxxx must be a mix up at your end,please return the correct console SN xxxxx which we depatched to you.
When we receive the correct console the refund will be authorised.
