Return Reports Not Showing Returns
Hello,
Several times a week I get an email stating that a customer has returned their order and the reason is always marked as "customer return". I would like to see more data regarding real reasons for returns as well as the return rate and such.
When I try to generate return reports it just says "No Records". I have tried changing the date range to every way possible but still no reports are generated.
Any advise ?
Return Reports Not Showing Returns
Hello,
Several times a week I get an email stating that a customer has returned their order and the reason is always marked as "customer return". I would like to see more data regarding real reasons for returns as well as the return rate and such.
When I try to generate return reports it just says "No Records". I have tried changing the date range to every way possible but still no reports are generated.
Any advise ?
0 replies
Quincy_Amazon
Hello @Seller_Zfy3dHU9QCVfL
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether you were able to get resolution on your concern and pull the FBA customer returns report. If you are still experiencing this issue, I would suggest opening a case with our Support team for troubleshooting assistance. Please feel free to provide the case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
