ASIN that has been selling steadily for nearly two years has lost its reference price
Help!!!
I have a product that has been selling steadily for a long time, and it has lost its reference price without any updates. It also participated in the "Best Deal" of the ”Big Spring Sale“ in March. Everything was normal at the beginning, and the product maintained stable sales, but in the last two days of the Spring Sale, it suddenly prompted me that the ASIN ”No Reference Price“. After that, I tried to adjust the product's selling price and list price. During this period, the orders were still there, but there was still a lack of a valid reference price, which is obviously unusual for a product that has been selling steadily for a long time.
Does anyone know what's going on? Now I can't participate in the Best Deal, set Prime discounts, or sign up for the July Prime Day. Is there any good solution?
The experience is really bad, it's simply inexplicable!
Amazon should spend some energy to fix those inexplicable bugs instead of constantly adding various fees!
@Connor_Amazon
@CR_Amazon
@Nano_Amazon
@Levi_Dylan_Amazon
@Atlas_Amazon
@Michelle_Amazon
@Micah_Amazon
@Steve_Amazon
@Cooper_Amazon
@Quincy_Amazon
@Danny_Amazon
ASIN that has been selling steadily for nearly two years has lost its reference price
Help!!!
I have a product that has been selling steadily for a long time, and it has lost its reference price without any updates. It also participated in the "Best Deal" of the ”Big Spring Sale“ in March. Everything was normal at the beginning, and the product maintained stable sales, but in the last two days of the Spring Sale, it suddenly prompted me that the ASIN ”No Reference Price“. After that, I tried to adjust the product's selling price and list price. During this period, the orders were still there, but there was still a lack of a valid reference price, which is obviously unusual for a product that has been selling steadily for a long time.
Does anyone know what's going on? Now I can't participate in the Best Deal, set Prime discounts, or sign up for the July Prime Day. Is there any good solution?
The experience is really bad, it's simply inexplicable!
Amazon should spend some energy to fix those inexplicable bugs instead of constantly adding various fees!
@Connor_Amazon
@CR_Amazon
@Nano_Amazon
@Levi_Dylan_Amazon
@Atlas_Amazon
@Michelle_Amazon
@Micah_Amazon
@Steve_Amazon
@Cooper_Amazon
@Quincy_Amazon
@Danny_Amazon
0 replies
Cooper_Amazon
Good Evening @Seller_IoJgqtPGPSV9N,
I wanted to check in with you regarding this discussion to let you know I have gone ahead and escalated CASE ID ending in 4021 that you filed in regards to your reference price missing on a particular ASIN. While I cannot guarantee a different outcome will occur by escalating the case, it won't hurt to see if we can get a second pair of eyes to review the situation. We should hear back from the partner team within the next few business days.
Until then, I hope you have a wonderful rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_IoJgqtPGPSV9N,
Our internal team has reached out to you on CASE ID 17604942891 in regards to reviewing why your reference price may be missing on a particular ASIN.
Feel free to follow along with CASE ID 17604942891 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
