Cancelling Orders
Hi,
I’ve been away from Amazon for many years and currently going through the verification process and re-opening my account.
What is the policy on cancelling orders? Problem transactions, such as:
Incomplete customer address,
" I need this for tomorrow at latest, or I want a refund" requests.
Unrealistic requests etc.
Do our selling accounts get punished for cancelling orders?
Cancelling Orders
Hi,
I’ve been away from Amazon for many years and currently going through the verification process and re-opening my account.
What is the policy on cancelling orders? Problem transactions, such as:
Incomplete customer address,
" I need this for tomorrow at latest, or I want a refund" requests.
Unrealistic requests etc.
Do our selling accounts get punished for cancelling orders?
Seller_SITNVuZK87zGK
Yes. You can only Cancel orders without any metric risk where the customer has requested a cancellation. Any other reason will impact your Pre Fulfilment Cancellation Metric., which has a target of under 2.5% over a rolling 7 day period.
0 replies
Seller_SITNVuZK87zGK
Yes. You can only Cancel orders without any metric risk where the customer has requested a cancellation. Any other reason will impact your Pre Fulfilment Cancellation Metric., which has a target of under 2.5% over a rolling 7 day period.
