@Jona_Amazon

Hi Jona,

Can you please escalate the following? I have already appealed and been rejected. I also escalated to the MD email but received no reply.

Many Thanks, Darren.

Please check the following orders for which the A-Z defect has been incorrectly added to my account. The postage for these orders was purchased via Amazons Buy Shipping and shipped on time.

203-4018234-8283507

026-0451491-7804339

205-3456582-9678753

As per your own policy on A-to-z Guarantee claims : "If you purchase Amazons Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims." (See https://sellercentral.amazon.co.uk/help/hub/reference/G200202220)

I purchased Amazons Buy Shipping and shipped on time. Therefore these order should not affect my ODR. Please strike the defects from my seller account.