Over two weeks, still missing payment from claim team
The customer withdrew a to Z claim, but Amazon has already done the full refund of $3,467.
We received an email from Amazon saying that Amazon would credit us back in 48 hours. It has been over two weeks, and we still have not received the payment.
Order ID number 113-3506282-2649809
Case number 17491509001
@KJ_Amazon
@Atlas_Amazon
Please help
Over two weeks, still missing payment from claim team
The customer withdrew a to Z claim, but Amazon has already done the full refund of $3,467.
We received an email from Amazon saying that Amazon would credit us back in 48 hours. It has been over two weeks, and we still have not received the payment.
Order ID number 113-3506282-2649809
Case number 17491509001
@KJ_Amazon
@Atlas_Amazon
Please help
0 replies
Danny_Amazon
Hello @Seller_CXmxcmENqEzu7- thanks for posting to the seller forums to highlight this experience, and I am glad to see this claim has since been updated to be funded by Amazon with no impact to your ODR metric.
Shoutout to @Xander_Amazonfor helping on this congruent thread, though I would be remiss not to note that our Community Guidelines generally do not allow for duplicate posts on the same topic, but I am glad to see this was resolved!
Thanks,
Danny
