'My Pet Elephant' brand hijack
I sell the ASIN B09JMC4DJ2 under Generic and I noticed it is now under the brand 'My Pet Elephant' and I have lost some ability to edit my listing.
Am not sure how to proceed. I have been selling this product for over 2 years and I am the only one.
Any suggestions?
'My Pet Elephant' brand hijack
I sell the ASIN B09JMC4DJ2 under Generic and I noticed it is now under the brand 'My Pet Elephant' and I have lost some ability to edit my listing.
Am not sure how to proceed. I have been selling this product for over 2 years and I am the only one.
Any suggestions?
0 replies
JiAlex_Amazon
Hello @Seller_UkT5sfjf9gjN3
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. In regard to your inquiry, Generic is an unbranded product that do not belong to any identifiable brand. This means, this cannot be restricted to other sellers, and it can be update once someone register brand for those products, at this moment the years tenure you may have selling a product under generic brand does not mean you will have ownership on the detail/ASIN contributions.
As a related subject, I wanted to share the Seller University video, "Sell with a registered brand, an unregistered brand, or generic products" and the Amazon Generic Product Policy in case you would like to learn more about generic products and their selling guidelines. Also here is the Suggest changes to your product detail page
Any assistance, don’t hesitate to reach out our support channel
Regards,
JiAlex
Seller_W8zW4X13SQyoz
Let me guess Chinese seller are hacking your account.
Seller_0xdtD36hDLHBC
Seller_UkT5sfjf9gjN3
Am I able to get any help with this? I am at a loss at how to go about progressing this, I am just being sent in circles when I submit complaints where I am suggested to.