Account at risk of deactivation due to tax id number
discussion.this banner is on my account and I don't want my account gets suspended again due to this bug in the system. I have uploaded my BN number and Federal letter containing my company's info but still shows in progress.
Last year my account was suspended due to informs act and it was similar to this one , I couldn't upload documents then as the system didn't let me upload and I lost a lot due to that bug.
Please help.
Account at risk of deactivation due to tax id number
discussion.this banner is on my account and I don't want my account gets suspended again due to this bug in the system. I have uploaded my BN number and Federal letter containing my company's info but still shows in progress.
Last year my account was suspended due to informs act and it was similar to this one , I couldn't upload documents then as the system didn't let me upload and I lost a lot due to that bug.
Please help.
0 replies
Emet_Amazon
Hello @Seller_uQ2G2u8oyIGd6,
Thank you for posting your concerns with your account being at risk.
discussion.this banner is on my account and I don't want my account gets suspended again due to this bug in the system. I have uploaded my BN number and Federal letter containing my company's info but still shows in progress.
Last year my account was suspended due to informs act and it was similar to this one , I couldn't upload documents then as the system didn't let me upload and I lost a lot due to that bug.
I appreciate the information shared surrounding your current situation. As mentioned you were notified that the account was at risk of deactivation due to the tax ID and upon updating your information it only shows "in progress". I can confirm this is a known issue, additionally in collaboration with the involved teams we have confirmed your situation is associated to this issue. Although our teams are working on a holistic resolution, I have raised your individual concerns to the appropriate teams for resolution.
These teams will keep me informed of their progress so I can continue to update you here on this thread. If you have any additional concerns in the mean time please continue to use this to reach back out.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_NoDQAUeGWwYFW
Hello @Emet_Amazon I am too facing the same issue where Its showing your account is at risk of deactivation.
I raised a case :- 17210703311 and there is no reply as such.
On Jan 27th everything was updated and was processed fine .
Its still says TAX ID in progress and there is no details to be uploaded . Everything is already there with amazon .
Seller_rI7BZIczK8iAC
I would like to identify the root cause of that issue: are you an INDIVIDUAL from Europe?
Seller_Z559urqpAUTz1
@Emet_Amazon I am having the same issue. I am a seller from Germany and on my US Amazon marketplace account I have this banner that my account is at risk of being deactivated and my tax ID number verification has been in process for days now. My tax ID number is correct and has been verified before.
Can you please also send the details about my problem to your team and update me too on this thread about any progress in this situation?
Thank you
Atlas_Amazon
Hello @Seller_uQ2G2u8oyIGd6
I wanted to reach back out and provide an update as I have heard back from our teams regarding your situation. They have communicated that the verification has been resolved, and the banners should have been removed in the account. I would ask that you review your information and confirm that you are no longer being impacted. If you do still observe concerns, please follow up on this thread with screenshots that include a date and time.
Otherwise, no additional action will be required from you. If you were to encounter any future issues, I would encourage you to refer back to the forums so that the community and myself can provide support.
Best,
Atlas
