I’m reaching out to seek advice and support regarding a recent issue I’ve been facing. My Amazon seller account was deactivated due to a product authenticity complaint made by another seller. This has been extremely frustrating, and I’d like to share the details to see if anyone has experienced something similar or can guide me on how to resolve it.

The complaint alleges that the product I listed is not authentic, which is entirely incorrect. I sourced the product from a reliable supplier and have all the necessary documentation to prove its authenticity. I submitted the invoice to Amazon as part of the appeal process, but now I’ve been informed that my invoice is “invalid.”

Here’s the issue:

1)The same supplier’s invoice was previously submitted to Amazon for brand approval of this product, and it was accepted without any issues.

2)I was never told that my invoice was invalid when I first submitted it.

3)Amazon has not provided specific feedback on what makes the invoice invalid.

4)The supplier I used is reputable, and I have been using them without any problems before this incident.

I’ve tried reaching out to Amazon’s Account Health Support team multiple times, but I’m only receiving generic responses without any clear direction. I’m left wondering what exactly needs to be corrected in the invoice or if there’s suddenly an issue with the supplier.

This situation has caused significant disruption to my business, and I’m unsure how to move forward. If anyone has faced a similar issue or has advice on how to deal with such complaints effectively, I would greatly appreciate your input.