Late deliver by Fba but we are responsible
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Seller_BDSNcHlXhPizP

Late deliver by Fba but we are responsible

Hi,

Do anyone know what is happing to the refund initiate for FBA product for "Delivered Late by Carrier". Amazon is responsible for the delivery, and why my account is adjusted for the product amount. Can anyone help me to understand?

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Tags:Cancelled order, FBA
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Jameson_Amazon
In reply to: Seller_BDSNcHlXhPizP’s post

Hi @Seller_BDSNcHlXhPizP,

Thank you for reaching out on the Seller Forums!

If you haven't done so already, I'd recommend opening a case with Seller Support so that team can take a further look into this order. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.

Thanks again,

Jameson

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