listing removed, appeal submitted but no answer even 9 days later. frustrated
complaint id: 11017992902
Received trademark infringement violation on 16th april, despite having my own unique product and trademark. I submitted an appeal with the required documentation on the same day just an hour later. 19th april, listing removed, now its the 25th april and have still recieved no response from the account health team, i have called them multiple times and asked seller support, but they just tell me to wait until the account health team responds.
Can i get some help regarding this case? I am really frustrated and upset, i would like to receive a response.
@Ezra_Amazon@Sarah_Amzn@Winston_Amazon
listing removed, appeal submitted but no answer even 9 days later. frustrated
complaint id: 11017992902
Received trademark infringement violation on 16th april, despite having my own unique product and trademark. I submitted an appeal with the required documentation on the same day just an hour later. 19th april, listing removed, now its the 25th april and have still recieved no response from the account health team, i have called them multiple times and asked seller support, but they just tell me to wait until the account health team responds.
Can i get some help regarding this case? I am really frustrated and upset, i would like to receive a response.
@Ezra_Amazon@Sarah_Amzn@Winston_Amazon
0 replies
Marco_Amazon_
Dear @Seller_UFS9bIscIZTiT
Thank you for posting in Seller Forum.
My name is Marco and I am happy to assist you.
First of all I would like to apologize for the delay of response.
Unfortunately I am not able to look into your account, therefore I contacted my colleagues at the Account Health Support and they told me, that you already contacted them.
I always highly recommend contacting the Account Health Support via the "call me now" button, the English support is available 24/7 every day and can give you more clearance and guidance.
If you have any further questions, don't hesitate to use the forum again in the future.
Greetings,
Marco
