Take a photo of your face feature - where is it??
Hello,
I'm trying to reactive my account for weeks now. Call the Amazon health team. Performed the actions told by Amazon via email. Nothing works. The link to "take a photo of your face" feature does not work.
@Amazon: PLEASE just tell me where to find that feature in seller central. PLEASE don't suggest to use the call now button. Only thing they do is to send a new email with a link and this again doesn't work.
I've provided all information to identify me and my company.
Looking forward to your support.
Thanks in advance!
Take a photo of your face feature - where is it??
Hello,
I'm trying to reactive my account for weeks now. Call the Amazon health team. Performed the actions told by Amazon via email. Nothing works. The link to "take a photo of your face" feature does not work.
@Amazon: PLEASE just tell me where to find that feature in seller central. PLEASE don't suggest to use the call now button. Only thing they do is to send a new email with a link and this again doesn't work.
I've provided all information to identify me and my company.
Looking forward to your support.
Thanks in advance!
0 replies
Sakura_Amazon_
Hello @Seller_zthHwwJgjHJEL,
This is Sakura from Amazon. Welcome to the Seller Forums.
Could you share the Performance Notification where you were requested to use it , together with the date?
Also, if you can share a case ID with the AHS contact ?
Regards,
Sakura
Seller_QDEj5r3y4XN6p
Going through same process. Not sure why Amazon didn't ask for this information when setting up the account, instead of a week into using FBA and after sending away stock to Amazon.
Anyway, I found the take a photo feature by completing the account setup for the US, ie Amazon.com. Not that I want a seller account on Amazon.com but seems to be the only way this backwards process will work.
