Inconsistent Approvals for Childrens Jewelry: Some colors are approved others are not.
We are having exactly the same issue as others are posting. We update the listing but it will not update. You can see in Seller Central the updates that we completed but what reflects on Amazon above it does not change. Our inventory is stranded and appeal after appeal is rejected.
We have a variation set of birthstone charms that specifically state in the listing "For Mothers and Grandmothers." We also list in the bullets that it is intended for adult use only. We removed ANY word that could possibly point to a girl, boy, baby, kid, child, etc. They even approved 19 of them, leaving 5 charms, two simple box chains, and a pendant holder not approved after multiple appeals. This has completely ruined the entire listing. People can not purchase all of the ones they need so they move on to another listing.
Wake up Amazon. You are ruining the jewelry category. If it is not children's jewelry and does not have compliance reports, then SIMPLE Don't put it in the girl's category! Why do you even have us send the department name if you are not going to use it. We have size 12 rings that are huge statement rings, wedding bands, mens stainless steel rings, all being rejected.
Everyone facing this please post here so we can try to get some help with this issue. It is pointless to tell us to all open a new thread. Can we get it all consolidated to receive some help!
These are all cases for ASINs that part of the variations were approved and these were not. How is it even legal to say this size or color is chidrens jewelry but others that are the same design but different color are not and approved!
16665318071
16665546841
16674263891
16665284141
16665434851
16665426441
16665489011
16674280191
16714433171
16682395271
16696165191
16714181091
16665287441
16696423361
16696268251
16746405621
16696415941
16696487081
16665470381
16696371981
16696484381
16696275721
16696338731
16696478251
16714209681
16696352241
16696517981
16696345721
16696390961
Mods Please help.
@SEAmod@Emet_Amazon@Nikki_Amazon @Cooper_Amazon@Rose_Amazon@Glenn_Amazon@Danny_Amazon@Manny_Amazon
Inconsistent Approvals for Childrens Jewelry: Some colors are approved others are not.
We are having exactly the same issue as others are posting. We update the listing but it will not update. You can see in Seller Central the updates that we completed but what reflects on Amazon above it does not change. Our inventory is stranded and appeal after appeal is rejected.
We have a variation set of birthstone charms that specifically state in the listing "For Mothers and Grandmothers." We also list in the bullets that it is intended for adult use only. We removed ANY word that could possibly point to a girl, boy, baby, kid, child, etc. They even approved 19 of them, leaving 5 charms, two simple box chains, and a pendant holder not approved after multiple appeals. This has completely ruined the entire listing. People can not purchase all of the ones they need so they move on to another listing.
Wake up Amazon. You are ruining the jewelry category. If it is not children's jewelry and does not have compliance reports, then SIMPLE Don't put it in the girl's category! Why do you even have us send the department name if you are not going to use it. We have size 12 rings that are huge statement rings, wedding bands, mens stainless steel rings, all being rejected.
Everyone facing this please post here so we can try to get some help with this issue. It is pointless to tell us to all open a new thread. Can we get it all consolidated to receive some help!
These are all cases for ASINs that part of the variations were approved and these were not. How is it even legal to say this size or color is chidrens jewelry but others that are the same design but different color are not and approved!
16665318071
16665546841
16674263891
16665284141
16665434851
16665426441
16665489011
16674280191
16714433171
16682395271
16696165191
16714181091
16665287441
16696423361
16696268251
16746405621
16696415941
16696487081
16665470381
16696371981
16696484381
16696275721
16696338731
16696478251
16714209681
16696352241
16696517981
16696345721
16696390961
Mods Please help.
@SEAmod@Emet_Amazon@Nikki_Amazon @Cooper_Amazon@Rose_Amazon@Glenn_Amazon@Danny_Amazon@Manny_Amazon
Glenn_Amazon
Thanks @Seller_U5xJgOXkSlNmU,
I've currently reached out to our internal escalation team to review these submissions and products. Please note I can't guarantee the ASINs will be able to be reinstated but I will do what I can to advocate for you on my end. Thank you for your understanding.
-Glenn
33 replies
Seller_U5xJgOXkSlNmU
I am starting to get a few approvals through this morning. Maybe there is a little hope that this will get cleared. Please post if you are seeing any changes. Just Keep appealing. Do not give up!
Seller_aNryBfYO3DTmL
It's beyond crazy. Just gonna pull them all off the platform. Not worth the effort to appeal or comply.
Seller_U5xJgOXkSlNmU
If there is anyone who has had the compliance completed and successfully approved by Amazon, please tell me exactly what reports we need? We do not intend for the jewelry to be for very young children, but if we want to use the words girl, boy, baby, and grandchild to describe "Baby Charms" meant for a family tree necklace for mom or grandma, it seems we will need to get them approved so they stop doing this. Can you give us a little guidance so that we can get this done quickly. Is there a lab that you would recommend? Any help here is greatly appreciated.
Seller_yAj6jxDqMVOQo
We do have the same issue. I think Amazon uses some kind of algorithm to track keywords like "girls" or "baby" or "children". If you put "not for children" in the bullet point, you will get blocked. It's a joke now. And if you appeal with bulk, or even edit the item it won't update.
It becomes really hard to sell anything (especially jewelry) on Amazon. It gets worst day by day. I wish they would just leave us alone.
Seller_aNryBfYO3DTmL
Just keep appealing. I've got half of mine cleared out without making any changes to my listing. I didn't even change anything with the appeal. I don't know why they rejected my appeal 4-5 times, then approve it on the 6th try.
Glenn_Amazon
Hi there @Seller_U5xJgOXkSlNmU,
I'm sorry you are having difficulties with getting your products reviewed properly. I would recommend that you reach out with a full list of all impacted ASINs and ensure that all products are reviewed individually to ensure they don't have any children terms associated with them. Each ASIN has its own individual contributions, which might account for the variance in resolutions.
If you run into trouble trying to get the full list of ASINs reviewed, please provide the Case ID here and I will investigate further. Thank you for your understanding.
-Glenn
Seller_U5xJgOXkSlNmU
Hi @Glenn_Amazon
Thank you for responding to my post. We have appealed and have all of our ASINs approved except for 7 listings. All of these listings have inventory stranded and will be returned any day. We can not understand how variations in the same grouping can be approved and deemed not child jewelry but yet 2 of the 24 are not being approved. They have stopped even replying to the appeal requests. We have done support tickets and they just close the ticket and refer us to the health page to appeal. Please HELP!
I opened a new support ticket and listed the 7 ASINs. Can you please see if you can get it escalated to the proper team?
Case ID: 16813060241
Seller_U5xJgOXkSlNmU
@Glenn_Amazon
These are the original case IDs for the 7 ASINS
16665318071
16665284141
16665546841
16696275721
16696487081
16665287441
16682395271
Glenn_Amazon
Hi there @Seller_U5xJgOXkSlNmU,
Thanks for providing your details and your new case. Please work with Seller Support with the initial review, and if the investigation is rejected I'll attempt to escalate on my end. I'd recommend you review the images and remove any unneeded content on children as this may be part of the issue. I've looked at a number of these ASINs and it looks like they include lifestyle images with children which might be causing confusion in the review. I recommend you ensure your images are just of the product. Thank you for your understanding.
-Glenn
Seller_U5xJgOXkSlNmU
Hi @Glenn_Amazon
Thank you for taking the time to help. I have removed the images you are referring to but I am not sure the listing is updating since it is deactived. I heard back from the case and it was closed.
"We investigate this and found that your listing was deactivated due to it having issues related to Food and Product Safety"
Glenn_Amazon
Thanks @Seller_U5xJgOXkSlNmU,
I've currently reached out to our internal escalation team to review these submissions and products. Please note I can't guarantee the ASINs will be able to be reinstated but I will do what I can to advocate for you on my end. Thank you for your understanding.
-Glenn
Seller_U5xJgOXkSlNmU
Thanks so very much@Glenn_Amazon
I am very happy to hear someone is finally trying to help. I sincerely appreciate anything you can do. I did get one of them approved this morning. My hopes are high that you are able to get to the right person.
Seller_U5xJgOXkSlNmU
We are showing all listings are approved as of this morning. Thank you for your help!
Glenn_Amazon
Happy to assist @Seller_U5xJgOXkSlNmU,
The team has confirmed that the ASINs are currently approved so I am glad they are now appearing available for sale. If you have any future concerns feel free to reach out again in a new thread. Thank you for your time and have a great day.
-Glenn
