Hand delivering an item to customer
More of a fbm but I have a order for a customer pretty much next door. Can I put in self delivery what does this do to the metrics?’:
Things like valid tracking etc. Thanks
Hand delivering an item to customer
More of a fbm but I have a order for a customer pretty much next door. Can I put in self delivery what does this do to the metrics?’:
Things like valid tracking etc. Thanks
0 replies
Seller_7VbclcPFFRTnc
Yes - if its a fbm order you can hand deliver it - just put ‘other’ in the delivery method
Seller_sFEUMUfeW5484
The answer is no one knows what effect it will have on the new VTR.
Seller_N6hFTNawICyHV
So, just a couple of weeks ago, having sold an expensive (>£150) book to a buyer who lived within ten miles of my home address, we agreed that a “By Hand” delivery service would be the safest option.
Previously, all of my other shipping methods had either been via Hermes or just Royal Mail 1st/2nd Class Stamps/Franking options - and that proved to be marking me with a 100% VTR record. Hoorah!
For the record, with this particular sale, thinking that I was doing the right thing, I flagged the delivery boxes thus:
Carrier: Self Delivery
Delivery Service: Self Delivery
The book was handed over to the buyer in under 24-hours - so simple, and straight-forward.
Just a few days ago I checked the VTR % again and, astonishingly, it had dropped below the acceptable 95% because of the options I had chosen!
I immediately flagged this issue for the “Customer Support” operatives (do they understand the role they are supposed to fulfil, I wonder?) as this was just yet another VTR issue that I felt was unreasonable. (Their reply was pointless/meaningless, to the extent that I doubt that the operative understood my message in the first place).
Why?
Well, surely, nothing can be safer than a personal delivery - can it?
Even a premium Tracking Number does not guarantee a delivery - and I have recent proof of that through an online order from a well-known High Street retailer who’s tracking confirmations proved invalid because the item had not been collected from the warehouse by the courier company, but that is another story.
So, despite adopting the safest method of delivery of any - at my expense in terms of both time and money - Amazon consider this method to be unacceptable in their terms and mark me, the seller, down in the VTR statistics!
I might just as well of flagged it as another Royal Mail 1st/2nd Class Stamps/Franking delivery - who would have known anything different? But that is not the point of the exercise, is it?
Such negative actions by Amazon speaks volumes for their ill-considered Rules and Regulations where their VTR is concerned, and makes a mockery of those who try to enhance the buying experience of the customer (as so frequently encouraged by Amazon!), whatever the personal cost.
One only has to look the countless submissions on the Amazon Blog relating to VTR to understand what a shambles this Amazon creation/implementation has been, and the distress that it has caused to so many people - regardless of whether they have read/understood the requirements, or not.
If ever an example were needed of just how inept Amazon can be in their understanding of Logistics and their application of common sense so lacking, then this VTR farce (though not particularly funny, unless you can spare a laugh where the invariably dumb actions of the Amazon management is concerned) stands out above everything else in a long line of failings, past and present.
It is almost as ugly as the Royal Mail/Postmaster scandal of recent years where, strangely enough, they (RM) also denied that there was any problem with their own systems/management!
Amazon needs to get a grip of all the issues that exist, whether through their own creation or from elsewhere - so much of their structure is no better than Neolithic in today’s world of online commerce - particularly their Website and Search Engine, which is just dire - and in need of urgent upgrading.