Can't Open a case for deactivated account information
my account deactivated due to section 3. I've submitted my supplier information to amazon but amazon keep rejecting these. I'm in kind of lack of information what amazon exactly asking me to submit so my account reactive soon. Even I've tried to open a case to learn more about my issue amazon just not helping me out.
Can't Open a case for deactivated account information
my account deactivated due to section 3. I've submitted my supplier information to amazon but amazon keep rejecting these. I'm in kind of lack of information what amazon exactly asking me to submit so my account reactive soon. Even I've tried to open a case to learn more about my issue amazon just not helping me out.
11 replies
Atlas_Amazon
Hello @Seller_PT8zkUceTTb9U
Thank you for the information provided regarding the deactivation of the account. I understand that it is due to a section 3 violation. Can you provide context behind the specific reason as section 3 can refer to a few things? Is this in relation to authenticity or intellectual property concern? Have you received a request for specific documentation? This may have come through as a performance notification.
You mention having provided your supplier information, did you ensure that it meets the requirements set forth for sourcing documents? What steps have you taken to confirm that your supplier is verifiable? Are you the brand owner of your product? Do you have a process for confirming if your product needs specific authorization?
If you have any additional questions or concerns regarding your situation, continue to refer here for support.
Best,
Atlas
Seller_NaEy7NOsIT9d8
Most likely Amazon suspects that you are selling an after market sensor and calling it a GM Genuine Part, and they will need invoices from GM and some images that the packaging of the ones you are selling is GM's.
Seller_PT8zkUceTTb9U
I've provided invoice from the supplier and photos of the products but they just don't care about these.
Seller_PT8zkUceTTb9U
do i need to submit only the invoice or need to provide any other additional document?
Seller_PT8zkUceTTb9U
what else documents do i need to submt other than invoice?
